Mortgage Processor

Citadel Credit Union

Mortgage Processor managing a pipeline of residential mortgage loans at Citadel. Providing exceptional customer service and ensuring compliance throughout the loan processing stages.

Posted 6/25/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Effectively manage a pipeline of 50+ loans.
Manage all workflows from the time that the loan is assigned to the Processor until the loan is cleared to close.
Meet all Quality Service Standards (QSS) established by Management for loans in process.
Direct contact with Members to obtain documentation needed for the processing of all loan products.
Obtain and review all required documentation for submission to Underwriting and update Encompass accordingly.
Order all services required for the loan product in accordance with Fannie Mae Guidelines.
Prepare change of circumstance redisclosures to ensure the meeting of critical compliance timelines.
Review for accuracy and provide to the borrower to obtain signatures.
Meet all important mortgage dates including commitment and closing dates.
Loans to be submitted to closing within established TRID timeframes.
Post fees for appraisal orders.
Cross sell title services, and upsell other product opportunities to Members.
Create a positive interface between the Members and all Citadel internal partners to increase Net Promoter Scores.
Suggest ways to improve the overall operational efficiency of the Processing function.
Assist Teammates to meet Mortgage Department Volume Goals and QSS on a monthly basis.
Answer status calls and provide updates to Members, Retail Offices, Call Center, and third-party interests as requested.
Process Home Equity loans as required by Management.
Other Administrative and Processing tasks as needed or required by Management.

Requirements

What you’ll need

5 years of experience in Processing Mortgage loans preferred.
2 years Mortgage Loan Processing required.
Understanding of Mortgage Lending and the origination process.
Knowledge of Fannie Mae, PMI and Credit Union lending guidelines.
Knowledge of TRID, Redisclosure/Change of Circumstance.
Knowledge of FHA, VA, and USDA lending policies and procedures.
High School Diploma or equivalent; BS in business or related field preferred.
Microsoft Office, Mortgage Loan Software; Encompass experience preferred, FICS and Synergy experience a plus preferred.
Must have excellent Time Management, Problem Solving, and Mathematical skills.
Detail oriented with strong Data Input skills required.

Benefits

Comp & perks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Mortgage Loan ProcessingFannie Mae GuidelinesTRIDRedisclosureChange of CircumstanceFHA Lending PoliciesVA Lending PoliciesUSDA Lending PoliciesData InputMathematical Skills

Soft Skills

Time ManagementProblem SolvingDetail OrientedInterpersonal SkillsOrganizational SkillsCommunication SkillsOperational EfficiencyCustomer ServiceTeam CollaborationAdaptability

Certifications

High School DiplomaBS in Business or Related Field