Citadel Credit Union

Collections Analyst

Citadel Credit Union

full-time

Posted on:

Location Type: Hybrid

Location: Exton • Pennsylvania • United States

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Job Level

Junior

About the role

  • Contact delinquent members to prompt and assist them in making arrangements to bring all accounts with Citadel current
  • Gather and analyze financial information from members to propose and implement solutions for delinquent loans
  • Analyze member data to assist management in making decisions regarding recovered assets
  • Make decisions regarding enforcement of Citadel’s offset policies for delinquent member loans
  • Provide solutions with frustrated or angry members in a calm and professional manner
  • Document activities on delinquent accounts, ensuring accuracy and expediency
  • Maintain current member information across all utilized platforms
  • Counsel members in debt management
  • Handle member disputes, complaints and inquiries
  • Perform assigned administrative tasks

Requirements

  • 6 months or more of collection and/or banking experience
  • Mortgage collections experience is preferred
  • Demonstrate effective oral and written communication skills
  • Demonstrate effective negotiation skills
  • Maintain confidentiality, promote integrity, and support the corporate mission.
  • High School Education Qualifications
Benefits
  • Health insurance
  • 401(k) matching
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial analysisdebt managementcollectionsmortgage collections
Soft Skills
oral communicationwritten communicationnegotiationconfidentialityintegrityproblem-solvingcustomer service