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CIRM

IT Support Specialist

CIRM

IT Support Specialist providing technical support and system management for CIRM initiatives. Managing Mac and cloud environments and ensuring a secure IT infrastructure for healthcare breakthroughs.

Posted 7/5/2026full-timeSouth San Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $115,638 - $139,632 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical expertise in MacOS and iOS environments, along with proficiency in enterprise SaaS platforms such as Microsoft 365 and SharePoint. Capable of providing effective Tier 1-2 technical support while promoting cybersecurity awareness and maintaining IT documentation.

Highest-signal resume keywords
MacOS Technical SupportWindows Technical SupportMicrosoft 365 ProficiencyCybersecurity Principles KnowledgeJAMF Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportTroubleshootingAsset Inventory ManagementUser TrainingCybersecurity Awareness
Soft Skills
CommunicationProblem-Solving
Tools & Technologies
JAMFMicrosoft 365SharePointCloud TechnologiesIaaSPaaSSaaS
Industry Keywords
IT SupportSystems AdministrationAuthentication FrameworkIdentity Management

Tech Stack

Tools & technologies
CloudCyber SecurityiOSJamfMacOS

About the role

Key responsibilities & impact
  • Provide onsite and remote Tier 1-2 technical support for MacOS and Windows devices
  • Troubleshoot hardware, software, networking, and AV systems
  • Maintain IT documentation, asset inventories, and support procedures
  • Conduct user trainings and promote cybersecurity awareness

Requirements

What you’ll need
  • BS in Computer Science, Information Systems, Engineering, or related field; or 4 years of equivalent professional experience
  • 3 years of experience as IT support, systems administrator, or similar technical role
  • Strong technical expertise in MacOS & iOS environments, enterprise SaaS platforms, JAMF, Microsoft 365, and SharePoint
  • Familiarity with cloud technologies and services (IaaS, PaaS, SaaS)
  • Good understanding of cybersecurity principles, authentication framework, and identity management

Benefits

Comp & perks
  • Health insurance
  • Wellness programs
  • Professional development opportunities
  • Flexible work arrangements