Bilingual Customer Activation Representative
CNO Financial Group
Bilingual Care Ambassador
CircleLink Health
contract
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Nevada, New Mexico, Texas, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Mid-LevelSenior
About the role
- Call Medicare patients using our specialized enrollment software (~15 calls/hour)
- Clearly explain the care program’s benefits, eligibility, and parameters
- Answer questions with empathy and accuracy, ensuring patient understanding
- Motivate and encourage patients to enroll—overcoming objections when needed
- Accurately and thoroughly document every call and patient interaction in our system
- Track and communicate recurring questions, issues, and feedback to management
- Stay up to date on program details and best practices for patient outreach
- Work must be completed on **weekdays** between 9am-6pm ET
- Minimum of 20-25 hours of availability per week **required **
Requirements
- **What We're Looking For:**
- - Strong verbal communication skills—you’re confident, clear, and engaging on the phone
- - **Fluent in both English and Spanish is a must. **
- - Self-directed, able to work independently with little supervision while meeting performance metrics
- - Good with technology and eager to learn and use new software
- - Excellent organizational and time management skills
- - Strong communication and telephonic skills
- - Strong critical thinking and problem-solving skills
- - A patient-first mindset with the ability to build trust quickly
- - Motivation to hit performance goals and a drive to improve every day
- - Detail-oriented with a commitment to 100% accurate documentation
- - Resilient and adaptable—able to handle objections and keep conversations productive
- - *Very strong closing skills are a must*
- - Experience in outbound sales, Medicare, healthcare enrollment, or patient outreach roles highly desired
Benefits
- **Compensation: **
- - $20 per hour. You will be eligible for a performance-based $200 bonus after 60 days' employment.
- - **This is a 1099, independent contractor role. **
- - **The contractor hired is responsible for their own equipment, payroll taxes and benefits. **
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enrollment softwaredocumentationoutbound saleshealthcare enrollmentpatient outreach
Soft skills
verbal communicationbilingual (English and Spanish)self-directedorganizational skillstime managementcritical thinkingproblem-solvingpatient-first mindsetmotivationresilience
