CircleLink Health

Customer Success Manager

CircleLink Health

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Salary

💰 $80,000 - $100,000 per year

Job Level

Mid-LevelSenior

About the role

  • Own customer relationships end-to-end: onboarding, adoption, retention, QBRs, renewals, and upsells.
  • Lead operational excellence by managing billing reviews, monthly account health checks, and customer escalations.
  • Analyze customer + patient data to identify trends, care gaps, and revenue opportunities (Excel/Sheets).
  • Work cross-functionally with engineers on integrations, implementations, and translating customer needs into scalable product improvements.
  • Automate workflows using AI or other tools and help build repeatable CS playbooks and processes.
  • Manage 2 part-time support resources (billing + admin) with room to expand the team as we grow.
  • Drive special projects (BD, marketing, product research, financial analysis) based on company priorities.

Requirements

  • 3–7+ years in Customer Success, Operations, Consulting, Professional Services, or Healthcare Account Management
  • Strong analytical/Excel/Google Sheets skills; comfort with AI tools
  • Exceptional communication skills with senior executives (calls, email, meetings)
  • Demonstrated ability to create processes where none exist
  • Calm under pressure, strong follow-through, and a bias toward action
  • Passion for improving healthcare outcomes and working with clinical stakeholders
  • Experience in value-based care, CCM/RPM, practice operations, or EHR workflows
  • Background in early-stage startups or fast-scaling environments
  • Familiarity with CPT codes, eligibility workflows, or medical billing
  • Experience working with engineers or product teams
Benefits
  • Competitive salary
  • 90% health coverage
  • Commission
  • Equity
  • Unlimited vacation policy

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successoperationsconsultingprofessional serviceshealthcare account managementanalytical skillsExcelGoogle SheetsAI toolsprocess creation
Soft skills
exceptional communicationcalm under pressurestrong follow-throughbias toward action