Cinder

Customer Success Manager

Cinder

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $175,000 - $200,000 per year

Tech Stack

SQL

About the role

  • Support Customers on Technical Workflows
  • - Debug and investigate customer issues across APIs, workflows, and data flows
  • - Answer detailed product and implementation questions (not just route them)
  • - Reproduce issues, identify root causes, and determine next steps
  • - Escalate to engineering when needed, with clear context and hypotheses
  • Drive Product Adoption
  • - Help customers understand and adopt new features in a practical, hands-on way
  • - Translate product changes into concrete workflows for customers
  • - Follow up to ensure changes are actually implemented and delivering value
  • Own Customer Relationships
  • - Serve as the primary point of contact for your accounts
  • - Build trust with both technical and non-technical stakeholders
  • - Communicate clearly about issues, timelines, and tradeoffs
  • Improve How We Operate
  • - Identify patterns in customer issues and product gaps
  • - Help refine support workflows, escalation paths, and documentation
  • - Contribute to a tighter feedback loop between customers and product

Requirements

  • Have 4+ years in a technical, customer-facing role (Customer Success, Solutions, Technical Account Management, Implementation, or similar)
  • Are comfortable debugging issues across APIs, data, or system workflows
  • Have experience working with databases, logs, or structured data (e.g., SQL, querying, data inspection)
  • Can independently investigate and resolve customer issues without relying entirely on engineering
  • Are an excellent communicator who can explain technical concepts clearly to different audiences
  • Take ownership of outcomes and follow through on details.
  • It’s a Plus If You…
  • Have experience with data models, schemas, or backend systems
  • Have worked on Trust & Safety, AI systems, or platform products
  • Have experience in early-stage or fast-moving environments
Benefits
  • Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIsSQLdata inspectiondebuggingdata modelsschemasbackend systems
Soft Skills
communicationcustomer relationship managementproblem-solvingownershiptrust-building