Customer Success Manager

Cinder

Customer Success Manager ensuring effective technical support and adoption of Cinder's platform features. Collaborating with customers and internal teams for seamless experience in workflows.

Posted 4/15/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $175,000 - $200,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support Customers on Technical Workflows
- Debug and investigate customer issues across APIs, workflows, and data flows
- Answer detailed product and implementation questions (not just route them)
- Reproduce issues, identify root causes, and determine next steps
- Escalate to engineering when needed, with clear context and hypotheses
Drive Product Adoption
- Help customers understand and adopt new features in a practical, hands-on way
- Translate product changes into concrete workflows for customers
- Follow up to ensure changes are actually implemented and delivering value
Own Customer Relationships
- Serve as the primary point of contact for your accounts
- Build trust with both technical and non-technical stakeholders
- Communicate clearly about issues, timelines, and tradeoffs
Improve How We Operate
- Identify patterns in customer issues and product gaps
- Help refine support workflows, escalation paths, and documentation
- Contribute to a tighter feedback loop between customers and product

Requirements

What you’ll need

Have 4+ years in a technical, customer-facing role (Customer Success, Solutions, Technical Account Management, Implementation, or similar)
Are comfortable debugging issues across APIs, data, or system workflows
Have experience working with databases, logs, or structured data (e.g., SQL, querying, data inspection)
Can independently investigate and resolve customer issues without relying entirely on engineering
Are an excellent communicator who can explain technical concepts clearly to different audiences
Take ownership of outcomes and follow through on details.
It’s a Plus If You…
Have experience with data models, schemas, or backend systems
Have worked on Trust & Safety, AI systems, or platform products
Have experience in early-stage or fast-moving environments

Benefits

Comp & perks

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Hard Skills & Tools

APIsSQLdata inspectiondebuggingdata modelsschemasbackend systems

Soft Skills

communicationcustomer relationship managementproblem-solvingownershiptrust-building