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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HVACBMSbuilding systemscommissioningenergy rolesroot-cause analysissystem performancetechnical leadershipdata qualitycontrol strategies
Soft Skills
relationship buildingcommunication skillsmentoringanalytical rigourtechnical insightproblem-solvingleadershipclarity in communicationcustomer communicationbest practices establishment
Tools & Technologies
CIM’s PEAK platformfault detectionworkflowsintegration systemsoperational performance reviewsportfolio management toolsdata connectivitycustomer success platformsalert systemsperformance tracking systems
Industry Keywords
commercial buildingsbuilding services engineeringengineering documentationoperational datasystem behaviourportfolio expansioncustomer success functiontechnical developmentperformance outcomessite onboarding
About the role
Key responsibilities & impact- Own the success of a portfolio of complex commercial buildings
- Build strong relationships with asset managers, operations teams, and engineering partners through technical insight and delivery
- Lead regular portfolio performance reviews focused on system behaviour, outcomes, and forward priorities
- Ensure customers have clarity on what is happening in their buildings, why it matters, and what actions are required
- Act as the escalation point for complex operational or system performance issues
- Oversee how CIM’s PEAK platform is configured and used across customer portfolios
- Ensure alerts, fault detection, and workflows reflect real-world system behaviour
- Drive consistent platform adoption across customers, contractors, and internal teams
- Ensure detected issues are tracked through to verified resolution
- Provide technical leadership across HVAC, BMS, and building systems
- Guide root-cause analysis and issue prioritisation across portfolios
- Review system behaviour, control strategies, and operational performance to identify improvement opportunities
- Translate technical findings into clear, practical recommendations for site teams
- Lead and mentor Customer Success Engineers working across your portfolios
- Support technical development, analytical rigour, and customer communication
- Help establish best practices across the Customer Success function
- Oversee onboarding and commissioning for new buildings and portfolios
- Work with integration teams to ensure data quality and system connectivity
- Support portfolio expansion by ensuring customers achieve meaningful operational outcomes
Requirements
What you’ll need- Degree in Mechanical, Electrical, Mechatronic, or Building Services Engineering (or similar)
- 6+ years’ experience in HVAC, BMS, building services, commissioning, or energy roles
- Experience mentoring or leading engineers
- Strong understanding of commercial building systems and controls
- Ability to interpret engineering documentation and operational data
- Clear communication skills — able to explain technical concepts simply
- Willingness to travel to customer sites across Australia
Benefits
Comp & perks- Competitive salary and benefits
- Flexible hybrid working
- Strong onboarding and ongoing development support
- Opportunities to grow technically and expand your impact
- A mission-driven company where your work genuinely matters
- The chance to help shape a fast-growing product and company