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About the role
Key responsibilities & impact- Own the success of a portfolio of complex commercial buildings
- Build strong relationships with asset managers, operations teams, and engineering partners through technical insight and delivery
- Lead regular portfolio performance reviews focused on system behaviour, outcomes, and forward priorities
- Ensure customers have clarity on what is happening in their buildings, why it matters, and what actions are required
- Act as the escalation point for complex operational or system performance issues
- Oversee how CIM’s PEAK platform is configured and used across customer portfolios
- Ensure alerts, fault detection, and workflows reflect real-world system behaviour
- Drive consistent platform adoption across customers, contractors, and internal teams
- Ensure detected issues are tracked through to verified resolution
- Provide technical leadership across HVAC, BMS, and building systems
- Guide root-cause analysis and issue prioritisation across portfolios
- Review system behaviour, control strategies, and operational performance to identify improvement opportunities
- Translate technical findings into clear, practical recommendations for site teams
- Lead and mentor Customer Success Engineers working across your portfolios
- Support technical development, analytical rigour, and customer communication
- Help establish best practices across the Customer Success function
- Oversee onboarding and commissioning for new buildings and portfolios
- Work with integration teams to ensure data quality and system connectivity
- Support portfolio expansion by ensuring customers achieve meaningful operational outcomes
Requirements
What you’ll need- Degree in Mechanical, Electrical, Mechatronic, or Building Services Engineering (or similar)
- 6+ years’ experience in HVAC, BMS, building services, commissioning, or energy roles
- Experience mentoring or leading engineers
- Strong understanding of commercial building systems and controls
- Ability to interpret engineering documentation and operational data
- Clear communication skills — able to explain technical concepts simply
- Willingness to travel to customer sites across Australia
Benefits
Comp & perks- Competitive salary and benefits
- Flexible hybrid working
- Strong onboarding and ongoing development support
- Opportunities to grow technically and expand your impact
- A mission-driven company where your work genuinely matters
- The chance to help shape a fast-growing product and company
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HVACBMSbuilding systemscommissioningenergy rolesroot-cause analysissystem performancetechnical leadershipdata qualitycontrol strategies
Soft Skills
relationship buildingcommunication skillsmentoringanalytical rigourtechnical insightproblem-solvingleadershipclarity in communicationcustomer communicationbest practices establishment