CI&T

Senior Tableau Developer/Analyst – Salesforce, CRM

CI&T

full-time

Posted on:

Location Type: Hybrid

Location: Brazil

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Job Level

Senior

Tech Stack

CloudSQLTableau

About the role

  • Design and develop advanced dashboards and reports in Tableau connected to the project's data sources (Salesforce, Data Cloud, external systems)
  • Create executive visualizations: loss ratio (claims), portfolio management, customer scoring, churn prevention, financial analysis
  • Develop operational dashboards: SLA metrics, service queues, average handling time (AHT), NPS, scheduling volume, no-show rate
  • Configure data connections with Salesforce CRM Analytics and Data Cloud
  • Implement program metrics dashboards (delivery time, cycle time, quality, custom KPIs)
  • Create retention dashboards and predictive churn analytics
  • Ensure dashboard performance and usability for different user profiles (operational, managerial, executive)
  • Train key users on how to use the dashboards

Requirements

  • 3+ years of experience with Tableau (Desktop, Server/Online, Prep)
  • Experience with Tableau-Salesforce connections and Tableau CRM (formerly Einstein Analytics)
  • Strong knowledge of data modeling for analytics and SQL
  • Experience building dashboards for the healthcare sector or payers/operators is a plus
  • Tableau Desktop Specialist or Tableau Data Analyst certification (desirable)
  • Skill in data storytelling and visualization design
  • Intermediate English
Benefits
  • Health and dental insurance
  • Meal and food allowance
  • Childcare assistance
  • Extended parental leave
  • Partnerships with gyms and health & wellness professionals via Wellhub (Gympass) / TotalPass
  • Profit Sharing (PLR)
  • Life insurance
  • Continuous learning platform (CI&T University)
  • Discount club
  • Free online platform dedicated to promoting physical and mental health and wellbeing
  • Pregnancy and responsible parenthood course
  • Partnerships with online course platforms
  • Language learning platform
  • And many more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
TableauSQLdata modelingdata visualizationpredictive analyticsdashboard developmentKPI developmentdata connectionsdata storytellingexecutive visualizations
Soft Skills
trainingcommunication
Certifications
Tableau Desktop SpecialistTableau Data Analyst