CI&T

Salesforce Architect, English

CI&T

full-time

Posted on:

Location Type: Hybrid

Location: Brazil

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Tech Stack

CloudSOAPTableau

About the role

  • Define the end-to-end solution architecture involving Service Cloud, Health Cloud, Marketing Cloud, Data Cloud, Agentforce, Mulesoft and Tableau
  • Participate in alignment meetings and design decisions, mapping boundaries and responsibilities between Salesforce clouds and legacy systems (Benner, HIS, scheduling systems)
  • Design the TO-BE solution: 360-degree view of the patient/beneficiary, omnichannel service (WhatsApp, Salesforce Voice, Chat, Email-to-Case, Web-to-Case), appointment/calendar integration and generative AI
  • Ensure regulatory compliance (RN 566, RN 623) in data modeling and processes
  • Define the unified data model (Data Cloud 360): identity resolution, single patient profile, segmentation and activation
  • Guide the development team on best practices for Salesforce configuration and customization
  • Validate bidirectional integrations with clinical systems, IVR (URA), customer databases and other connectors

Requirements

  • Proven experience as a Salesforce Architect on large-scale (multi-cloud) projects
  • Deep knowledge of Service Cloud, Health Cloud, Marketing Cloud, Data Cloud and Mulesoft
  • Experience with Agentforce / Einstein Bots and generative AI within the Salesforce ecosystem
  • Knowledge of the Healthcare & Life Sciences domain (insurers, providers, patient journey)
  • Salesforce certifications: Application Architect, System Architect, or Technical Architect (strongly preferred)
  • Experience with data modeling, REST/SOAP integrations and integration patterns
  • Fluent Portuguese; advanced English
Benefits
  • Health and dental insurance
  • Meal and food allowances
  • Childcare allowance
  • Extended parental leave
  • Partnerships with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass
  • Profit Sharing (PLR)
  • Life insurance
  • Continuous learning platform (CI&T University)
  • Discount club
  • Free online platform dedicated to promoting physical and mental health and wellbeing
  • Pregnancy and responsible parenting course
  • Partnerships with online course platforms
  • Language learning platform
  • And many others
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce ArchitectService CloudHealth CloudMarketing CloudData CloudMulesoftdata modelingREST integrationsSOAP integrationsintegration patterns
Soft Skills
communicationcollaborationdesign thinkingproblem-solvingleadership
Certifications
Application ArchitectSystem ArchitectTechnical Architect