CI&T

Senior Business Analyst

CI&T

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Senior

About the role

  • Act as the interface between business areas and the technical team, translating patient care needs, regulatory compliance, and operational efficiency into clear, prioritized requirements for implementation on the Salesforce platform.
  • Serve as the bridge between the CI&T technical team and business areas (Contact Center, Ombudsman/Complaints, Credentialing, Post-Sales, Admissions/Hospital Admissions, Legal).
  • Lead the mapping and detailing of business rules and end-to-end flows during Inception.
  • Document functional and non-functional requirements, business rules (technical and functional), and acceptance criteria.
  • Support backlog prioritization based on business value (NPS, reduction of Average Handling Time - AHT, regulatory compliance, scheduling).
  • Participate in agile ceremonies and Three Amigos sessions (QA + Business + Development).
  • Map the patient/beneficiary journey (Acquisition, Scheduling, Pre-Appointment, Service/Ombudsman, Management/Retention).
  • Ensure traceability between requirements, user stories, and deliveries.

Requirements

  • Experience as a Business Analyst on CRM projects, preferably Salesforce.
  • Knowledge of the supplementary health sector (operators, providers, ANS regulations — RN 566, RN 623).
  • Proficiency in requirements elicitation techniques (interviews, workshops, user story mapping).
  • Experience writing User Stories in BDD/Gherkin format is a plus.
  • Familiarity with tools such as JIRA, Confluence, or similar.
  • Excellent written and verbal communication in Portuguese; intermediate English.
Benefits
  • Health and dental insurance;
  • Meal and grocery allowance;
  • Childcare assistance;
  • Extended parental leave;
  • Partnerships with gyms and health/wellness professionals via Wellhub (Gympass) / TotalPass;
  • Profit Sharing (PLR);
  • Life insurance;
  • Continuous learning platform (CI&T University);
  • Discount club;
  • Free online platform dedicated to promoting physical and mental health and well-being;
  • Pregnancy and responsible parenting course;
  • Partnerships with online course platforms;
  • Language learning platform;
  • And many more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
requirements elicitationuser story mappingbusiness rules documentationfunctional requirementsnon-functional requirementsacceptance criteriaUser StoriesBDDGherkin
Soft Skills
communicationcollaborationorganizational skillsleadership