Business Analyst
CI&T
full-time
Posted on:
Location Type: Hybrid
Location: Lisboa • 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Capture as-is end-to-end business flows for both Nido and Livensa.
- Map to-be flows in alignment with Product/Tech objectives and the desired customer journey.
- Document differences between current and future processes, identifying areas for convergence and improvement.
- Support mapping of system interactions (MEWS, StarRez, Flywire, CRM, CMS, etc.) at a business-logic level.
- Address gaps in existing documentation to ensure comprehensive coverage.
- Consolidate findings into service design documentation, creating a single source of truth.
- Document business rules, roles, dependencies, and existing operational KPIs.
- Validate business flow requirements across various departments including finance, data, legal, compliance, operations, and property management.
- Ensure alignment of to-be processes with project goals, technology roadmap, and regulatory requirements.
- Confirm that business flows and operational requirements meet desired customer journeys and experiences.
- Collaborate with Integration and IT teams within business units to ensure effective communication and implementation.
- Engage with Operations, Support, and Property Managers to extract operational truths and insights.
- Build consensus and manage differing perspectives across business units to drive alignment.
- Lead and facilitate design workshops to define future state (to-be) processes.
- Translate defined business processes into detailed functional and non-functional requirements.
- Support change management initiatives by preparing training, documentation, and rollout plans.
Requirements
- Proven experience in business process analysis or a related field.
- Strong understanding of business process mapping and documentation techniques.
- Excellent communication and interpersonal skills, with a collaborative approach to stakeholder engagement.
- Ability to analyze complex systems and identify areas for improvement.
- Familiarity with relevant technologies and systems (e.g., MEWS, StarRez, Flywire, CRM, CMS) is a plus.
- Experience in change management and training development is desirable.
Benefits
- Competitive Salary
- Generous paid vacation days
- Generous sick time
- 100% paid health & dental benefits starting day one
- Annual profit-sharing distribution
- Paid parental leave
- Dedicated career advisor
- And so much more…
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process analysisbusiness process mappingdocumentation techniquesfunctional requirementsnon-functional requirementschange managementtraining development
Soft skills
communication skillsinterpersonal skillscollaborative approachanalytical skillsstakeholder engagementconsensus buildingfacilitation skills