Mid Level Support Analyst
CI&T
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSM
About the role
- Join our team and make history by contributing to the development of a Global Sustain team for our client's applications.
- Engage directly with the client, offering a unique opportunity to enhance your English skills daily.
- Capable of providing Level 2 (L2) service support.
- Embrace new challenges and be eager to learn something new every day;
- Enjoy being close to the team;
- Feel comfortable acting autonomously and utilize the freedom to contribute to processes and client-related issues;
- Demonstrate resilience and proactivity in seeking solutions;
- Be enthusiastic about identifying and resolving the root cause of problems, ensuring known issues don't recur, and enabling continuous operational improvement;
- Interested in using GenAI in automation.
Requirements
- Advanced proficiency in English
- Knowledge of ITSM / ITIL
- Understanding of databases
- Ability to conduct incident investigations
- Proficiency in analyzing and interpreting logs
- Experience using and creating service scripts
- Experience supporting complex technical solutions composed of multiple components from different vendors, which integrate through various integration types (services, queues, files), is a differentiator.
- Nice to have:
- Knowledge of ServiceNow
- Spanish language skills
Benefits
- Health and dental insurance
- Meal and food allowance
- Childcare assistance
- Extended paternity leave
- Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass
- Profit Sharing and Results Participation (PLR)
- Life insurance
- Continuous learning platform (CI&T University)
- Discount club
- Free online platform dedicated to physical, mental, and overall well-being
- Pregnancy and responsible parenting course
- Partnerships with online learning platforms
- Language learning platform
- And many more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ITSMITILdatabasesincident investigationsanalyzing logscreating service scriptssupporting complex technical solutionsintegration typesGenAIautomation
Soft skills
advanced proficiency in Englishresilienceproactivityproblem-solvingenthusiasm for learningautonomyteam collaborationclient engagementcontinuous improvementadaptability