CI&T

Cloud Contact Center Implementation Specialist

CI&T

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudMicroservices

About the role

  • Translate business requirements into a robust, scalable, and resilient cloud contact center architecture.
  • Lead the hands-on configuration, development, and deployment of the chosen CCaaS platform.
  • Develop serverless functions (e.g., AWS Lambda, Azure Functions) to build seamless integrations with CRM, ticketing, and other third-party systems.
  • Create and execute comprehensive test plans to ensure all contact flows, integrations, and configurations function correctly.
  • Provide expert-level technical support, troubleshoot complex issues, and optimize system performance throughout the project lifecycle.
  • Develop and maintain detailed technical documentation and conduct training sessions for administrators and support staff.

Requirements

  • Proven experience as an Implementation Specialist or Solutions Architect with hands-on experience in deploying and managing cloud contact center platforms (e.g., Amazon Connect, Dynamics 365 Contact Center, Google CCAI).
  • Expertise in designing and implementing complex IVR and advanced call routing logic.
  • Strong experience developing with serverless technologies (e.g., AWS Lambda, Azure Functions, Google Cloud Functions) for integrations.
  • Demonstrated experience integrating conversational AI services (e.g., Amazon Lex, Dialogflow, Azure AI) into contact center workflows
  • Solid understanding of cloud infrastructure concepts, APIs, and microservices architecture.
  • Excellent problem-solving, analytical, and communication skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Fluent English skills to interact with multicultural team and american client everyday.
Benefits
  • Competitive Salary
  • Generous paid vacation days
  • Unlimited sick time
  • 100% paid health & dental benefits starting day one
  • Annual profit-sharing distribution
  • Retirement match
  • Paid parental leave
  • Dedicated career advisor
  • And so much more…

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cloud contact center architectureCCaaS platformserverless functionsAWS LambdaAzure FunctionsIVR designadvanced call routingconversational AI integrationAPIsmicroservices architecture
Soft skills
problem-solvinganalytical skillscommunication skillsindependent workmultitaskingtrainingtechnical supporttroubleshootingoptimizationdocumentation