Call Center Representative

• Solution Design & Architecture: Translate business requirements into a robust, scalable, and resilient cloud contact center architecture.
• Platform Implementation: Lead the hands-on configuration, development, and deployment of the chosen CCaaS platform.
• Custom Integrations: Develop serverless functions (e.g., AWS Lambda, Azure Functions) to build seamless integrations with CRM, ticketing, and other third-party systems.
• Testing and Validation: Create and execute comprehensive test plans to ensure all contact flows, integrations, and configurations function correctly.
• Troubleshooting and Support: Provide expert-level technical support, troubleshoot complex issues, and optimize system performance throughout the project lifecycle.
• Documentation and Training: Develop and maintain detailed technical documentation and conduct training sessions for administrators and support staff.

Cloud Contact Center Implementation Specialist

Call Center Agent, Telesales

Especialista em Atendimento e Retenção - Call Center

Asesor Call Center

Chat Support Agent

Call Center Portabilidad