Call Center Representative

• Translate business requirements into a robust, scalable, and resilient cloud contact center architecture.
• Lead the hands-on configuration, development, and deployment of the chosen CCaaS platform.
• Develop serverless functions (e.g., AWS Lambda, Azure Functions) to build seamless integrations with CRM, ticketing, and other third-party systems.
• Create and execute comprehensive test plans to ensure all contact flows, integrations, and configurations function correctly.
• Provide expert-level technical support, troubleshoot complex issues, and optimize system performance throughout the project lifecycle.
• Develop and maintain detailed technical documentation and conduct training sessions for administrators and support staff.

Cloud Contact Center Implementation Specialist

Agente Asesor de Ventas, Call Center

Televendedor, Ejecutivo de Ventas, Asesor Comercial – Call Center

Agente Call Center – Ventas o Retención

Agente Call Center, Asesor Comercial Productos Intangibles

Asesor/a comercial, Ventas telefónicas – producto intangible