Support the design and development of interactive, user-centered online learning courses using Articulate authoring tools
Incorporate interactive features, multimedia content, and downloadable resources
Support the adaptation of existing courses for specific content areas and audiences
Incorporate accessibility standards and adult learning principles into all learning materials
Revise, update and track course materials based on user feedback
Oversee day-to-day operations and maintenance of the Learning360 LMS platform
Configure courses, user permissions, and learning paths to optimize user experience
Manage user enrollment, certification tracking, and completion reporting
Troubleshoot technical issues and coordinate with IT support when needed
Develop and implement LMS policies, procedures, and best practices
Train staff and end-users on LMS functionality and features
Monitor system performance, user engagement metrics, and learning outcomes
Evaluate and recommend LMS upgrades, integrations, and new features
Ensure compliance with data privacy regulations and security protocols
Collaborate with product team to manage timelines, develop, update and document processes, meet deliverables, and support communications related to new courses, course updates and adaptations
Provide ongoing technical assistance and support for external learners and internal staff
Provide demos and training for internal teams and external stakeholders to promote use of the courses and LMS fluency
Assist in drafting sections of proposals and pitch materials related to Children’s Funding Project’s LMS-based products and services
Help maintain and update LMS-specific templates, boilerplate text, and organizational qualifications for proposals
Enter and maintain LMS-related opportunities in customer relationship management (CRM) systems or trackers; help monitor deadlines, proposal status, and follow-ups
Work with the products lead, executive leadership, and cross-functional Directors to gather input for proposals, impact storytelling and reporting related to the LMS
Assist in producing reports on LMS-related business development activities for leadership review
Requirements
Bachelor's degree in public policy, public administration, economics, finance, education, social work, or related field
1–2 years of experience in instructional design, curriculum development, and professional development
1–2 years of experience using course authoring tools
1–2 years of experience administering and managing a Learning Management System (LMS)
Knowledge of accessibility standards and ability to apply this to e-learning courses
Background in universal design for diverse adult learners
Strong project management, coordination, and communication skills
Content knowledge and experience of services for children and youth at local, state, and/or federal levels
Strong oral and written communication skills
Detail oriented, organized, proactive, collaborative, and solutions-oriented
Demonstrated ability to work within and across teams
Commitment to equity and social justice for all children and youth