Must be able to regularly commute to White Oak Maryland, as needed
Must be able to, rarely, commute within the Washington DC metro area, as needed
Documents, coordinates, tracks, follows-up, and trouble-shoots technical issues with client users
Prepares requirement documentation, and the creation of user, admin and implementation documentation and training materials
Creates, updates, and reviews system and project documentation for the entire portfolio, as needed
Follows-up and follows-through on work products and activities
High level of professionalism, diplomacy, and patience working with key stakeholders across the FDA
Develops approaches to meet client needs/demands while staying within project budget guidelines

Requirements

Must be able to obtain a Public Trust Clearance
CAPM certification or other Business Analysis certification, preferred
PMP certification a plus, but not required
Strong writing skills with the ability to capture meeting minutes, risks and action items
Outstanding communication skills to include, the ability to express technical and business/functional requirements with high level of competency both orally and in writing, listens attentively and reinforces key concepts in summary and actively engages in discussions with the customer
Critical thinking ability with strong organization, analytical and problem-solving skills
Experience providing Tier 1 support - preferably with Pitney Bowes equipment
Experience with Security or the Authority to Operate (ATO) process
Familiarity with the EPLC process
Experience conducting client facing demos, trainings, and presentations
Attention to detail – Critical Skill
Self-starter and a team player who can come up to speed and adapt quickly with minimal supervision
Experience with Microsoft Power Apps (e.g., Planner, Lists, Forms, Power BI)
Proficiency with MS Word, PowerPoint, Project, Outlook, Visio, Excel and SharePoint
Experience with project management best practices (e.g., defined project lifecycle and milestones, clear requirements and scope, corrective action decisions, issue management and escalation, etc.)
Knowledge and understanding of software engineering best practice concepts (e.g., environment migration and provisioning, relational databases, cloud computing, testing methodology, agile development)
Previous FDA experience preferred

Benefits

Medical - Dental – Vision
Company Life Insurance
Short-Term and Long-Term Disability Insurance
401(K) Immediate Vesting
Professional Development Assistance
Legal Aid Assistance Program
Family Planning / Fertility Assistance
Personal Time Off
Observance of Federal Holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

writing skillscritical thinkinganalytical skillsproblem-solving skillsTier 1 supportEPLC processproject management best practicessoftware engineering best practicescloud computingrelational databases

Soft Skills

communication skillsattention to detailself-starterteam playerprofessionalismdiplomacypatienceorganizational skillsactive listeningadaptability

Certifications

Public Trust ClearanceCAPM certificationPMP certification