Revenue Operations Lead

Chicago Sun-Times

Revenue Operations Lead scaling membership revenue infrastructure for Chicago Public Media’s nonprofit news brands. Governing CRM, audience data, attribution, reporting, payment systems, and vendors.

Posted 8/14/2026full-timeChicago • Illinois • 🇺🇸 United StatesSenior💰 $69,800 - $97,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing CRM governance, operational workflows, and revenue operations, with a strong focus on audience segmentation, attribution frameworks, and reporting methodologies. Capable of designing scalable operational systems and enforcing standards across cross-functional teams to ensure operational accuracy and data integrity.

Highest-signal resume keywords

CRM GovernanceOperational WorkflowsRevenue OperationsAudience SegmentationAttribution Frameworks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational AuditsData SegmentationRevenue ReportingCampaign Naming ConventionsTracking StructuresPerformance ReportingFraud PreventionTransaction GovernanceScalable Operational SystemsGovernance Processes

Soft Skills

Analytical SkillsAttention to DetailProcess ManagementCross-Functional CollaborationOperational Accuracy

Tools & Technologies

CRM SystemsPayment SystemsReporting ToolsAudience Data PlatformsPerformance Dashboards

Industry Keywords

Membership OrganizationsSubscription ModelsAudience-Based OrganizationsRevenue GrowthOperational Standards

About the role

Key responsibilities & impact

Manage operational systems, governance, and performance infrastructure supporting membership revenue across all brands, platforms, and audience touchpoints
Coordinate operations across Growth & Acquisition and Lifecycle & Retention teams
Govern audience data, segmentation structures, CRM business rules, lifecycle stages, donor classifications, and revenue categories
Establish audience targeting, suppression, segmentation, attribution, reporting, and communication standards
Maintain documentation, policies, governance protocols, and operational frameworks
Conduct operational audits and validate audience setup, tracking configuration, and launch readiness
Identify operational risks, workflow gaps, reporting discrepancies, and revenue tracking inconsistencies
Define revenue classifications, attribution standards, campaign naming conventions, tracking structures, and reporting methodologies
Partner with Insights on dashboards, forecasting, cohort analysis, and performance reporting
Manage operational relationships, performance standards, SLAs, and accountability frameworks for payment, messaging, fulfillment, and revenue vendors
Define business rules for payment routing, retry logic, fraud prevention, and transaction governance
Partner with Enterprise Systems on technical implementation while owning business requirements and vendor accountability
Oversee donation platform and payment vendor performance and governance
Standardize and enforce operational frameworks across membership activities
Approve operational readiness and support scalable infrastructure for long-term audience and revenue growth

Requirements

What you’ll need

Experience managing CRM governance, operational workflows, and revenue operations within membership, subscription, or audience-based organizations
Strong understanding of audience segmentation, attribution frameworks, and revenue reporting methodologies
Experience designing scalable operational systems and governance processes
Strong analytical, operational, and process management capabilities
Ability to establish and enforce operational standards across cross-functional teams
Experience working across CRM, payment, reporting, and revenue operations systems
Strong attention to detail and commitment to operational accuracy and data integrity
Ability to translate operational complexity into scalable workflows and governance frameworks

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Vacation
Paid holidays
Life insurance
Disability coverage
Retirement savings
Commuter benefits plan
Competitive salary and benefits package