Senior Manager, Player Experience

Chess.com

Senior Manager for Player Experience at Chess.com, the #1 platform for chess. Leading user research efforts to enhance player experiences across all levels of engagement.

Posted 6/27/2026full-timeRemote • 🏈 Anywhere in North AmericaSeniorWebsite

About the role

Key responsibilities & impact

Get inside the experience of real players.
Close the loop, don't just generate insight.
Make sure every kind of player has a seat at the table.
Turn signal into action across the company.
Spread the mindset.
Own the experience.
Lead and grow the function.
Use AI to move fast.

Requirements

What you’ll need

A track record of changing products through deep user understanding.
A bias for watching over assuming.
AI-native.
First-principles thinker with real empathy.
High-velocity, work-out-loud communicator.
Comfortable with both qualitative and quantitative signal.
A builder of influence across the whole company.
Experience managing or closely mentoring a small team, or readiness to step into it.
Strong passion for chess and understanding of the players across various levels.

Benefits

Comp & perks

100% remote (work from anywhere!)
Clear and substantial overlap with both Eastern and Pacific hours

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

deep user understandingfirst-principles thinkerempathyhigh-velocity communicatorqualitative analysisquantitative analysisinfluence buildingteam managementmentoring