Onboarding Customer Support Advisor

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Onboarding Customer Support Advisor helping customers adopt Momence, an online events platform for businesses. Providing bilingual phone and email guidance while troubleshooting issues and improving onboarding experiences.

Posted 8/4/2026full-timeRemote • 🇵🇹 PortugalJuniorMid-Level💰 €15,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support with a focus on onboarding, utilizing fluent English and Portuguese language skills to provide exceptional service. Capable of troubleshooting technical issues and collaborating with teams to enhance customer experiences and processes.

Highest-signal resume keywords

Customer Support ExperienceFluent English and PortugueseTechnical TroubleshootingExceptional Communication SkillsTraining and Pre-Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer OnboardingTechnical Issue ResolutionSystem Setup EducationProcess ImprovementQuality Standards Adherence

Soft Skills

EmpathyActive ListeningAdaptabilityCollaborationPrioritization

Tools & Technologies

Momence Platform

Industry Keywords

Customer ExperienceFast-Paced EnvironmentUS Customer ExperienceAustralian Customer ExperienceNew Zealand Customer Experience

About the role

Key responsibilities & impact

Provide prompt, friendly, and accurate support & guidance to newly onboarded Momence Customers via phone and occasionally email in English and Portuguese
Offer clear, step-by-step guidance to resolve questions and ensure a smooth onboarding experience for new Momence Customers
Respond to inquiries with empathy, professionalism, and an understanding of customer needs
Proactively engage with Customers to exceed their expectations, offering solutions that leave a lasting positive impression
Educate & train customers on system setup, correct usage & best practices
Stay ahead of potential issues by identifying and addressing problems before they escalate
Collaborate with internal teams to share insights, identify recurring challenges, and contribute to improvements in processes and products
Maintain in-depth knowledge of the Momence platform to assist Customers effectively and confidently
Demonstrate active listening, ensuring customers feel understood and valued
Uphold commitment to delivering high-quality support by adhering to best practices and quality standards

Requirements

What you’ll need

2-3 years in customer support, with a focus on phone interactions
Previous experience with US, Australian, or New Zealand customers is a plus
Training and/or pre-sales experience would be advantageous
Fluent English and Portuguese language skills are required for this role
Comfortable with technology and able to troubleshoot tier 1 technical issues
Exceptional communication skills (both written and verbal), with the ability to articulate solutions clearly and effectively
A passion for delivering outstanding customer service and a commitment to resolving issues with empathy and professionalism
Comfortable working in a fast-paced environment and embracing change
Ability to work both independently and collaboratively, contributing to a supportive and proactive team environment
A curiosity and eagerness to learn, adapt, and contribute to continuous improvement
Prioritization skills, resilience to pressure, and the ability to maintain focus amid constant change

Benefits

Comp & perks

Fully Remote work based in Portugal
Night shift allowance
Monthly internet allowance of €20
Meal Allowance of €10.46
Equipment provided
Home office allowance
Online Gym and Wellbeing Studio
The opportunity for professional growth
Fun company events and team outings
Autonomy and Responsibility