Customer Success Support Specialist – Remote USA

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Customer Success Support Specialist responsible for onboarding and technical support for healthcare clients. Working remotely in the USA, focusing on delivering exceptional customer experiences.

Posted 6/24/2026full-timeRemote • Florida, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Deliver tailored member onboarding experiences, including unboxing, activation, and app navigation, ensuring members are fully supported.
Conduct personalized 1:1 high-touch activation experience tailored to each member’s unique needs, guiding them from unboxing through app setup.
Manage a dedicated enterprise support line, facilitating seamless member handoffs and providing consultative guidance.
Serve as an escalation point for partner help desks, resolving complex member issues and technical inquiries.
Oversee logistics for orders, exchanges, refunds, and warranty replacements.
Troubleshoot and resolve hardware and software issues effectively.
Resolve membership discrepancies and escalate eligibility issues to partners for swift correction.
Work closely with operations, and customer success teams to ensure consistency and efficiency across all client interactions.

Requirements

What you’ll need

Previous experience in enterprise client support, particularly in Health Tech or tech, is highly valued.
Proven Experience in a Customer Success Representative or Customer Support Role.
Strong troubleshooting abilities for software and hardware issues; proficiency in tools like Netsuite, CRM platforms, and ticketing systems.
Demonstrated ability to manage logistics, workflows, and multiple projects in a fast-paced environment.
Clear and empathetic communicator with a knack for building strong client relationships.
A problem-solver with a passion for delivering exceptional service and building trust.

Benefits

Comp & perks

Performance Bonus
12 days PTO and 3 days sick pay
401k and Health Insurance contribution
An Oura Ring so that you can provide great customer support.
Equipment provided
An Otonomee Buddy on joining
Online Gym and Wellbeing Studio.
The opportunity for professional growth.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinghardware issuessoftware issueslogistics managementworkflow managementproject management

Soft Skills

clear communicationempathetic communicationclient relationship buildingproblem-solvingcustomer service