Business Analyst

• Gather, document, and validate requirements and turn them into process flows, user stories, and functional specifications
• Map, analyse and maintain business processes, workflows, and related material
• Identify gaps and pain points and continuously analyse opportunities for improvement
• Conduct impact assessments for proposed changes and new initiatives
• Support new client onboardings, internal projects, internal teams, and broader transformation initiatives
• Produce reports summarising business analysis findings, outcomes, and final project wrap-up activities
• Drive consistency and efficiency in how requirements are captured, documented, and communicated
• Collaborate closely with the Transformation Manager and business leaders to maintain visibility and alignment
• Support testing and validation for new processes and system enhancements
• Contribute to defining and improving BA best practices across the organisation
• Report to the Transformation Manager and work closely with colleagues across the business

Business Analyst

Senior Business Analyst

Analista de Negócios – Analista Funcional