Customer Success Support Specialist, Remote USA

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Customer Success Support Specialist providing enterprise support for healthcare clients. Focus on onboarding, technical issues, and operational assistance in Health Tech.

Posted 5/12/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Deliver tailored member onboarding experiences, including unboxing, activation, and app navigation, ensuring members are fully supported.
Manage a dedicated enterprise support line, facilitating seamless member handoffs and providing consultative guidance.
Oversee logistics for orders, exchanges, refunds, and warranty replacements.
Troubleshoot and resolve hardware and software issues effectively.
Resolve membership discrepancies and escalate eligibility issues to partners for swift correction.
Share insights and feedback to improve processes and resources for enterprise clients.

Requirements

What you’ll need

Previous experience in enterprise client support, particularly in Health Tech or tech, is highly valued.
Proven Experience in a Customer Success Representative or Customer Support Role.
Strong troubleshooting abilities for software and hardware issues; proficiency in tools like Netsuite, CRM platforms, and ticketing systems.
Demonstrated ability to manage logistics, workflows, and multiple projects in a fast-paced environment.
Clear and empathetic communicator with a knack for building strong client relationships.
A problem-solver with a passion for delivering exceptional service and building trust.

Benefits

Comp & perks

Fully Remote work based in either Georgia or North Carolina, United States.
Performance Bonus
12 days PTO and 3 days sick pay
401k and Health Insurance contribution
An Oura Ring so that you can provide great customer support.
Referral Program
Equipment provided
An Otonomee Buddy on joining
Online Gym and Wellbeing Studio.
The opportunity for professional growth.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinglogistics managementworkflow managementcustomer supportcustomer success

Soft Skills

clear communicationempathyrelationship buildingproblem-solvingservice orientation