Quality Manager
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full-time
Posted on:
Location Type: Remote
Location: Remote • 🇷🇴 Romania
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Bring a strong blend of technical expertise, leadership, and a passion for continuous improvement.
- Approach problems with logic and data, interpreting complex datasets, identifying trends, and extracting actionable insights.
- Articulate quality standards, expectations, and feedback to diverse audiences.
- Maintain accuracy and completeness in reviewing audit results or refining SOPs.
- Understand how quality impacts business outcomes and implement solutions directly.
- Build strong relationships across departments and geographies, influencing without authority and fostering alignment.
Requirements
- 3+ years of experience in quality assurance or operations management, preferably within the BPO or customer service industry.
- Proven track record of implementing AI/automation in quality processes.
- Experience in leading cross-functional teams and managing quality programs across multiple clients.
- Strong background in performance coaching, training, and stakeholder engagement.
Benefits
- Fully Remote work based in Romania
- A competitive salary
- Flexible benefits
- Equipment provided
- Home office allowance
- Online Gym and Wellbeing Studio
- The opportunity for professional growth
- Fun company events and team outings
- Autonomy and Responsibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assuranceoperations managementAI implementationautomationperformance coachingtrainingstakeholder engagement
Soft skills
leadershipproblem-solvingdata interpretationcommunicationrelationship buildinginfluencingcontinuous improvement