Senior ServiceNow Developer – Architect

Chameleon Integrated Services

Senior ServiceNow Developer/Architect managing O&M and enhancements for Library of Congress ServiceNow applications. Requires extensive ServiceNow and IT experience with a focus on scoped applications.

Posted 7/5/2026contractRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AngularPythonServiceNow

About the role

Key responsibilities & impact

Senior ServiceNow scoped-application architect/developer to lead O&M and enhancement work for three Library of Congress ServiceNow applications: PrePub Book Link, MARS, and ISSN Uplink
The candidate must be able to inherit custom scoped applications, analyze existing code and workflows, estimate backlog stories, develop fixes and enhancements, support ServiceNow upgrades, coordinate Dev/Test/Production promotion, and work directly with product owners, business testers, the ServiceNow platform team, OCIO security, and the COR
The candidate must demonstrate hands-on development experience in complex, scoped applications, including ServiceNow Customer Service Management/Customer Service module, AngularJS, Service Portal, HTML/CSS, scripting, workflow logic, integrations, JSON, and Python

Requirements

What you’ll need

12+ years of IT experience
7+ years of ServiceNow experience
Hands-on work with complex custom/scoped ServiceNow applications
ServiceNow Customer Service module / CSM experience
AngularJS web development experience
HTML/CSS experience
Complex workflows, integrations, scripting, business rules, client scripts, UI actions, scheduled jobs, notifications, and portal work
JSON and Python
Automation of ServiceNow or integration components
MARC21 and ONIX understanding
Familiarity with ISBN, ISSN, and ISNI standards
Experience with Integrated Library Systems, preferably FOLIO , Voyager, Alma, OCLC Connexion, Koha, Sierra, or other cataloging/acquisitions systems
Strongly Preferred: ServiceNow Service Portal development for public/external users
Experience with publisher, library, cataloging, acquisitions, metadata, serials, or bibliographic workflows
Experience building or maintaining MARC export/import logic
Experience parsing XML/ONIX files and mapping metadata to application records
API integration with FOLIO or another ILS
Experience with ServiceNow MID Server
Experience with update sets and ServiceNow application repository promotion
Experience supporting annual ServiceNow upgrades
Section 508/accessibility testing exposure
Federal client experience
Experience writing sprint estimates and working in Kanban/Scrum delivery
Mandatory Certifications: Active/verifiable ITIL v3 or higher
Active/verifiable ServiceNow Certified System Administrator
Active/verifiable ServiceNow Certified Application Developer
Active/verifiable ServiceNow Certified Implementation Specialist; CIS–CSM preferred.
Other CIS specialties may be acceptable only if the candidate otherwise meets the exact ServiceNow CSM/scoped-app requirements

Benefits

Comp & perks

Competitive Employee Health Insurance options including dental
100% company paid vision plan
401K plan with generous company match and no vesting period
100% company paid life insurance
100% company paid long and short-term disability insurance
Training allowance
PTO
more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow Scoped ApplicationsHTML/CSSJSONPythonScriptingComplex WorkflowsAPI IntegrationMARC21 UnderstandingXML ParsingServiceNow MID Server

Soft Skills

CollaborationCommunicationAnalytical ThinkingProblem Solving

Certifications

ServiceNow Certified System AdministratorServiceNow Certified Implementation SpecialistITIL v3 CertificationServiceNow Certified Application Developer