Product Manager, Payments – Operations

Chalkboard

Product Manager owning payments and operations systems at Chalkboard. Collaborating cross-functionally to improve customer payment experiences and internal operations.

Posted 4/13/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $200,000 - $225,000 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end roadmap for deposits, withdrawals, account management, and internal operations tooling
Continuously optimize the deposit funnel through experimentation to improve conversion and increase average deposit amounts
Reduce payment errors and operational inefficiencies by identifying root causes and shipping scalable solutions
Partner cross-functionally with Engineering, Finance, Compliance, RevOps, Trading, and Support to deliver reliable, compliant, and scalable systems
Translate complex payment, risk, and operational constraints into clear product decisions and priorities
Manage vendor and processor relationships, holding partners accountable to performance standards
Build systems that proactively reduce fraud, chargebacks, and unprofitable exposure
Develop smarter user controls, segmentation, and personalization to balance risk and revenue
Use data rigorously to define success metrics, prioritize opportunities, and measure impact
Work closely with internal stakeholders to deeply understand workflows, pain points, and decision-making needs
Incorporate user research, support insights, and operational data into product direction
Communicate roadmaps, progress, and tradeoffs clearly to stakeholders and leadership

Requirements

What you’ll need

Experience owning end-to-end product roadmaps in fintech, payments, marketplaces, or similar complex systems
Strong analytical mindset with experience using data to drive product decisions and experimentation
Ability to operate in regulated environments and navigate compliance, risk, and financial constraints
Experience working cross-functionally with technical and non-technical stakeholders
Proven ability to ship high-quality products in fast-paced, ambiguous environments

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage starting day 1, with the majority of premiums covered by Chalkboard
401(k) with company match
Lunch on us everyday with a corporate DoorDash account
Refuel in the office with protein shakes, energy drinks, and a snack buffet
Flexible time off policy, plus 10 company holidays, WFH during the holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product roadmap managementdata analysisuser controls developmentsegmentationpersonalizationpayment processingfraud reductionchargeback managementoperational efficiencyexperimentation

Soft Skills

analytical mindsetcross-functional collaborationcommunicationstakeholder managementproblem-solvingdecision-makingadaptabilityaccountabilityuser research incorporationperformance standards management