Partner Success Manager
Onramper
Web3
Account Manager
Chainstack 🛠️💙
full-time
Posted on:
Origin: • 🌎 Anywhere in the World
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Web3
About the role
- Lead onboarding for new customers, ensuring a smooth and value-driven experience.
- Drive account expansion through upselling and cross-selling.
- Monitor customer health and take proactive action to improve adoption and satisfaction.
- Conduct regular touchpoints and quarterly business reviews.
- Build strong, trusted relationships with stakeholders across customer organizations.
- Document and communicate business and technical outcomes achieved through Chainstack.
- Collaborate with support and engineering teams to resolve issues.
- Coordinate internal resources to ensure customer success.
- Manage renewals and follow up on failed payments.
- Research, verify, and manage subscription renewal data and pricing.
- Work with marketing to develop testimonials, referrals, and case studies.
Requirements
- 3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering).
- Interest and understanding of Web3 technologies.
- Experience working with blockchain is a plus.
- Track record of customer retention and growth through excellent service.
- Strong communication and presentation skills, including executive-level communication.
- Proficiency with CRM tools such as HubSpot and spreadsheets (Excel).
- Ability to manage multiple projects simultaneously.
- Excellent listening, negotiation, and relationship management skills.
