Account Manager

• Lead onboarding for new customers, ensuring a smooth and value-driven experience.
• Drive account expansion through upselling and cross-selling.
• Monitor customer health and take proactive action to improve adoption and satisfaction.
• Conduct regular touchpoints and quarterly business reviews.
• Build strong, trusted relationships with stakeholders across customer organizations.
• Document and communicate business and technical outcomes achieved through Chainstack.
• Collaborate with support and engineering teams to resolve issues.
• Coordinate internal resources to ensure customer success.
• Manage renewals and follow up on failed payments.
• Research, verify, and manage subscription renewal data and pricing.
• Work with marketing to develop testimonials, referrals, and case studies.

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