System Support Administrator

CGS Administrators, LLC

System Support Administrator supporting and monitoring Medicare applications for CGS Administrators. Managing batch cycles, production issues, implementations, documentation, and disaster recovery activities.

Posted 8/12/2026full-timeNashville • South Carolina, Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in system support, monitoring, and troubleshooting across applications and batch processes, with a strong focus on documentation and collaboration with internal and external stakeholders. Proficient in Windows Server environments and basic SQL, with a solid understanding of production-system maintenance and development methodologies.

Highest-signal resume keywords

System SupportTroubleshooting SkillsWindows Server EnvironmentsHyland OnBase AdministrationSQL Usage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems AnalysisDatabase ManagementApplication MonitoringBatch Process ExecutionTechnical DocumentationInstallation and ConfigurationPerformance TuningQuality Assurance MethodologiesProduction-System MaintenanceProgramming Techniques

Soft Skills

Communication SkillsInterpersonal SkillsAttention to DetailTeam CollaborationAbility to Work Under Pressure

Tools & Technologies

Hyland OnBaseWindows ServerSQL

Certifications & Qualifications

Hyland Certified: OnBase Administrator ProfessionalCompTIA Certified: A+Microsoft Certified: Windows Server Hybrid Administrator Associate

Industry Keywords

Production SupportSystem PerformanceBatch CyclesImplementationData Storage Techniques

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide system/production support and monitoring for applications, batch cycles, releases, projects, implementations, installations, and related activities
Participate in work sessions for system support and problem resolution
Perform or support installation, configuration, administration, implementation, scheduling, and tuning/modification of applications
Provide support for simple to moderate system/production performance concerns
Collaborate with internal groups and external vendors to ensure specifications are met and problems are resolved
Monitor and report on scheduled batch and online applications for successful or unsuccessful execution
Run necessary system backups as needed
Review and/or create documentation for accuracy, future problems, and company standards
Perform testing responsibilities as needed
Review abnormal results and issues from previous processing cycles and verify logging and resolution
Communicate with application on-call personnel to repair applications that ended abnormally
Perform corrective actions or notify the appropriate area for resolution
Consult with senior-level peers on more complex projects
Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects, and disaster recovery exercises

Requirements

What you’ll need

Bachelor's degree in a job-related field
Alternatively, an associate degree plus 2 additional years of job-related experience for 4 total years, or 6 total years of required work experience
2 years of technical experience with systems analysis, design, programming, or other job-related IT experience
Comprehension of data storage techniques, basic database philosophy, database management, and simple programming techniques
Understanding of production-system maintenance requirements and the effects of program changes
Understanding of structured techniques in new program development
Understanding of development, quality assurance, and integration methodologies
Good communication and interpersonal skills
Ability to work well under pressure and as part of a team
Attention to detail
Working knowledge of relevant operating systems, programming languages, and/or development/productivity tools
Strong troubleshooting skills across applications, batch processes, and system performance
Working knowledge of Windows Server environments and basic SQL usage
Ability to create or maintain clear technical documentation
Experience supporting or administering Hyland OnBase preferred
Preferred certifications: Hyland Certified: OnBase Administrator Professional; CompTIA Certified: A+; Microsoft Certified: Windows Server Hybrid Administrator Associate
Position is not eligible for sponsorship now or in the future

Benefits

Comp & perks

Subsidized health plans, dental and vision coverage
401K retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
Nine paid holidays
On-site cafeterias and fitness centers in major locations
Wellness program and healthy lifestyle premium discount
Tuition assistance
Service recognition
Employee Assistance
Discounts to movies, theaters, zoos, theme parks and more