Customer Service Advocate – I

CGS Administrators, LLC

Customer Service Advocate resolving Medicare customer inquiries for CGS Administrators. Researching issues, processing adjustments, documenting complaints, and coordinating resolutions from Nashville.

Posted 8/5/2026full-timeNashville • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to effectively manage inquiries and complaints while maintaining accurate records. Proficient in coordinating with departments to resolve issues and recommending process improvements based on operational feedback.

Highest-signal resume keywords

Customer Service SkillsVerbal Communication SkillsWritten Communication SkillsOrganizational SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer Operating SkillsWord Processing SoftwareSpreadsheet SoftwareDatabase SoftwareRecord Keeping

Soft Skills

Human Relations SkillsJudgment SkillsAbility to Handle High-Stress Situations

Tools & Technologies

Standard Office Equipment

Certifications & Qualifications

High School DiplomaAssociate Degree

Industry Keywords

Customer InquiriesProcess ImprovementsQuality Work InstructionsFraud ReportingCall Center Experience

About the role

Key responsibilities & impact

Respond to telephone, written, web, or walk-in customer inquiries accurately, promptly, and courteously
Document customer inquiries accurately
Initiate or process adjustments and conduct research to resolve inquiries
Coordinate with other departments to resolve problems
Respond to, research, and assist with priority inquiries and special projects
Provide management with feedback about customer problems, questions, and needs
Maintain accurate records of complaints and customer comments and recommend changes to management
Follow through on complaints until resolved or report them to management
Maintain knowledge of quality work instructions and company policies
Recommend process improvements based on daily operations
Maintain departmental productivity, quality, and timeliness standards
Identify and report or refer suspected fraud and system errors to appropriate departments

Requirements

What you’ll need

High School Diploma or equivalent
Excellent verbal and written communication skills
Strong human relations and organizational skills
Ability to handle high-stress situations
Good judgment skills
Strong customer service skills
Ability to learn and operate multiple computer systems effectively and efficiently
Basic computer operating skills
Familiarity with standard office equipment
Preferred Associate Degree
Preferred 2 years of customer service or call center experience
Preferred knowledge of word processing, spreadsheet, and database software

Benefits

Comp & perks

Subsidized health plans
Dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more
Diverse and inclusive workplace with opportunities to develop skills, advance careers and contribute to company growth