Customer Service Advocate

CGS Administrators, LLC

Customer Service Advocate providing support for BlueCross BlueShield customers via phone and other channels. Handling inquiries and maintaining customer satisfaction while resolving issues in a timely manner.

Posted 7/25/2026full-timeNashville • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high-stress situations while maintaining effective communication and organizational abilities. Proficient in documenting inquiries and coordinating with departments to resolve customer issues efficiently.

Highest-signal resume keywords

Customer Service SkillsVerbal Communication SkillsWritten Communication SkillsOrganizational SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer Operating SkillsWord Processing SoftwareSpreadsheet SoftwareDatabase SoftwareResearch Skills

Soft Skills

Human Relations SkillsGood Judgment SkillsAbility to Handle High Stress Situations

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesProcess ImprovementsQuality Work InstructionsProductivity StandardsFraudulent Activities Reporting

About the role

Key responsibilities & impact

Provides prompt, accurate, thorough and courteous responses to all customer inquiries
Performs research as needed to resolve inquiries
Ensure effective customer relations by responding accurately, timely and courteously to inquiries
Accurately document inquiries
Initiate or process adjustments or perform other research as needed
Coordinates with other departments to resolve problems
Respond to, research and/or assist with priority inquiries and special projects
Provide feedback to management regarding customer problems, questions and needs
Maintain accurate records on complaints and/or other customer comments
Follow through on complaints until resolved or report to management as needed
Maintain basic knowledge of quality work instructions and company policies
Assist with process improvements through recommendations
Maintain all departmental productivity, quality, and timeliness standards
Identify and promptly report suspected fraudulent activities and system errors to appropriate departments

Requirements

What you’ll need

High School Diploma or equivalent
Excellent verbal and written communication skills
Strong human relations and organizational skills
Ability to handle high stress situations
Good judgment skills
Strong customer service skills
Ability to learn and operate multiple computer systems effectively and efficiently
Basic computer operating skills
Knowledge of word processing, spreadsheet, and database software (preferred)
2 years-of customer service or call center experience (preferred)

Benefits

Comp & perks

Subsidized health plans
Dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more