Customer Service Advocate II

CGS Administrators, LLC

Customer Service Advocate providing prompt responses to customer inquiries with a focus on effective relations. Resolving issues and maintaining departmental standards as part of a remote role.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high-stress situations while maintaining effective communication and organizational abilities. Proficient in operating multiple computer systems and documenting inquiries accurately.

Highest-signal resume keywords

Customer Service SkillsVerbal Communication SkillsWritten Communication SkillsOrganizational SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer Operating SkillsWord Processing SoftwareSpreadsheet SoftwareDatabase SoftwareDocumentation Skills

Soft Skills

Human Relations SkillsGood Judgment SkillsAbility to Handle High Stress Situations

Tools & Technologies

Standard Office Equipment

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesCustomer RelationsProductivity StandardsQuality StandardsFraudulent Activities Reporting

About the role

Key responsibilities & impact

Provides prompt, accurate, thorough and courteous responses to all customer inquiries
Performs research as needed to resolve inquiries
Ensure effective customer relations by responding accurately, timely and courteously to inquiries
Accurately documents inquiries
Initiate or processes adjustments or perform other research as needed to resolve inquiries
Coordinates with other departments to resolve problems
Responds to, research and/or assists with priority inquiries and special projects as required by management
Provide feedback to management regarding customer problems, questions and needs
Maintains accurate records on complaints and/or other customer comments
Follows through on complaints until resolved or reports to management as needed
Maintains all departmental productivity, quality, and timeliness standards
Identify and promptly report and/or refer suspected fraudulent activities and system errors to the appropriate departments

Requirements

What you’ll need

High School Diploma or equivalent
Excellent verbal and written communication skills
Strong human relations and organizational skills
Ability to handle high stress situations
Good judgment skills
Strong customer service skills
Ability to learn and operate multiple computer systems effectively and efficiently
Basic computer operating skills
Standard office equipment
2 years-of customer service or call center experience (preferred)
Knowledge of word processing, spreadsheet, and database software (preferred)

Benefits

Comp & perks

Subsidized health plans
Dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more