CES Family of Companies

Technical Architect – Dynamics 365

CES Family of Companies

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AzureERP

About the role

  • Design, develop, and customize solutions in Dynamics 365 CE Customer Service & Omnichannel
  • Build and deploy PVA chatbots integrated with Customer Service channels
  • Configure and support Contact Center service flows (voice, chat, email, social channels)
  • Collaborate with functional consultants to translate business requirements into technical solutions
  • Ensure compliance with security roles and access control in CE applications
  • Provide technical support, troubleshooting, and performance optimization

Requirements

  • Last 3 to 5 projects on Customer service/omnichannel/PVA agent, Contact center projects
  • Certified professional
  • Strong hands-on experience in Dynamics 365 Customer Service module
  • Expertise in Omnichannel for Customer Service (routing, workstreams, channels, agent experience)
  • Development and customization using Power Virtual Agents (PVA) for chatbot solutions
  • Experience integrating and configuring Contact Center solutions (service-only focus, no ERP/Finance modules)
  • Proficiency in Power Platform (Dataverse, Power Automate, Canvas/Model-driven apps)
  • Knowledge of custom plug-ins, workflows, PCF controls, and ribbon customization
  • Familiarity with Azure services for extending Dynamics 365 capabilities
  • Microsoft certifications in Dynamics 365 Customer Service / Omnichannel / Power Platform
  • Prior experience in large-scale contact center implementations
  • Strong communication and stakeholder management skills
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Dynamics 365 Customer ServiceOmnichannel for Customer ServicePower Virtual AgentsPower PlatformDataversePower Automatecustom plug-insworkflowsPCF controlsribbon customization
Soft Skills
communicationstakeholder management
Certifications
Microsoft certifications in Dynamics 365 Customer ServiceMicrosoft certifications in OmnichannelMicrosoft certifications in Power Platform