Customer Support

• Complete automated and manual fulfillment of checks for customers and business clients.
• Make verification and fulfillment enquiries to companies and institutions around the globe.
• Meticulously evaluate identification provided against data in source fields and ensure quality of submissions meets requirements.
• Manage highly confidential information in a matter that aligns with regional privacy and compliance directives.
• Verify details such as customer’s identities, personal information, criminal history, current and previous employment, education, professional licences, certifications, references and other public record information.
• Record confirmed details in Certn/Intercheck’s platforms.
• Meet daily volume and accuracy quotas.
• Write accurate reports, flagging any discrepancies.
• Quality check files to ensure the client’s specific and regulatory standards are met.
• Ensure all communications via phone, email and chat feature, meet the highest degree of empathy, service, clarity and quality.
• Answer calls from the support line and contact clients and candidates for missing information.
• Communicate with third parties such as employers, schools, law enforcement partners, ACIC, vendors and online databases to verify information.
• Deal with client questions and concerns in a timely manner.
• Understand current background check requirements and demonstrate a philosophy of continuous improvement actively looking for new opportunities to create more efficient, effective and high quality processes.
• Provide support to peers whether it be assisting with workloads, answering questions, or supporting new hire training initiatives.

Support Representative

Customer Service Representative – Part Time

Sales and Marketing Representative

Sales and Marketing Specialist

Customer Support Specialist