Helpdesk Desktop Support Analyst

Cerity Partners

IT Support Analyst providing desktop support at Cerity Partners. Collaborating with teams on various technology platforms and user support issues.

Posted 6/30/2026full-timePasadena • California • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 per yearWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Work with internal and external resources to resolve user support issues
Assist users with Windows 10/11, Office365, VOIP, and computer setup and usage.
Onboard new employees across a variety of different platforms.
Monitor and manage colleague technical issues through Fresh Service ticket system.
Monitor and manage IT assets across the enterprise across each asset’s life cycle.
Work with teams to get the most out of the Cerity Partners technology platform.
Assist in a variety of special projects such as M&A integration, phone system conversion, conference room setup, and more.

Requirements

What you’ll need

High school diploma is required, bachelor’s degree preferred.
3-5+ years of experience in user facing tier 1 desktop support.
Passionate about working directly with users on a daily basis.
Ability to work independently with a team spread across the United States.
Experience working with users of a diverse technical skillset.
Ability to take action on support requests in a professional manner to address issues, using problem solving skills to determine short-term and/or long-term resolution and effectively communicate resolution tailored to the audience.
Ability to continuously grow and learn new tools/platforms as projects require.
Team player who leaves their ego at the door and has a growth mindset, welcoming feedback with the goal of continuous improvement.
Passion and experience in the Financial Services industry a plus.
Comfortable with occasional travel.

Benefits

Comp & perks

Health, dental, and vision insurance- day 1!
401(k) savings and investment plan options with 4% match
Flexible PTO policy
Parental Leave
Financial assistance for advanced education and professional designations
Opportunity to give back time to local communities
Commuter benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Desktop SupportTechnical Issue ResolutionIT Asset ManagementProblem SolvingOnboardingVOIPComputer SetupTechnical SupportM&A IntegrationConference Room Setup

Soft Skills

Team PlayerGrowth MindsetEffective CommunicationUser EngagementFeedback Reception