Insurance Claims Coordinator

Central Ohio Primary Care

Insurance claims coordinator resolving denied healthcare claims and appeals for reimbursement. Analyzing patient accounts, correcting billing issues, and liaising with payers and patients.

Posted 8/11/2026full-timeWesterville • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing issue resolution, patient account analysis, and effective communication with insurance payers. Proficient in maintaining HIPAA compliance and improving billing processes.

Highest-signal resume keywords

Billing Issue ResolutionPatient Account AnalysisHIPAA ComplianceCustomer Service ExperienceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Re-filingAccount AdjustmentsRefund ProcessingPatient Demographic UpdatesInsurance Claims Reporting

Soft Skills

Clear CommunicationProblem SolvingResearch Skills

Tools & Technologies

Microsoft TeamsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare SettingCollections ExperienceHIPAA Confidentiality

About the role

Key responsibilities & impact

Work listings of aged accounts and handle incoming correspondence from insurance payers and/or sites to resolve billing issues delaying reimbursement
Analyze patient accounts, identify billing issues, and determine solutions with insurance companies
Re-file claims, request adjustments, process refunds, and take other appropriate actions
Update patient demographic information and make system corrections to patient accounts
Act as a liaison between patients and payers to provide clear, accurate billing and related information and expedite payment
Conduct research and provide patients and physicians with clear, accurate account information
Report insurance-claims trends and specific issues to management
Recommend quality and process improvements
Adhere to HIPAA confidentiality guidelines regarding financial and medical information
Maintain the company's mission values and philosophy
Perform other duties assigned by management

Requirements

What you’ll need

High school diploma or GED
One year of experience in a healthcare setting preferred, not required
One year of customer service experience preferred, not required
One year of proven collections experience preferred, not required
Working knowledge of Microsoft Teams, Word, Excel, and Outlook
Must reside in Ohio
Willingness to travel to Westerville as needed
Ability to complete 90 days of on-site training
Knowledge of HIPAA confidentiality requirements

Benefits

Comp & perks

Full Time/Benefits Eligible
Remote position after 90 days of on-site training
Monday-Friday, 8:00am-4:30pm