Claims Adjustor

Centivo

Claims Adjustor at Centivo managing healthcare claims for self-funded employer groups. Responsible for ensuring claims are adjudicated accurately and efficiently based on defined policies and procedures.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in adjudicating healthcare claims according to established policies and procedures, with a strong focus on critical thinking and independent decision-making. Proficient in managing production levels and improving processes within a fast-paced claims processing environment.

Highest-signal resume keywords

Claims AdjudicationHealthRules Payer ExperienceHealthcare Claims KnowledgeCritical Thinking SkillsMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingMedical CodingBenefit Plan RulesData AnalysisProcess Improvement

Soft Skills

Excellent Communication SkillsIndependent Decision-MakingTime ManagementTeam Mentoring

Tools & Technologies

Automated Claims Processing SystemWeb-Based Software Applications

Industry Keywords

Healthcare ClaimsSummary Plan DocumentsClaims Department PoliciesProduction Goals

About the role

Key responsibilities & impact

Adjudicating claims in assigned work queues based on Centivo’s written Policies and Procedures and the terms of the Summary Plan Documents (SPD’s) for Centivo’s clients.
Diligently reviewing all system-generated edits which have been applied to claims in the Claims Adjustor’s assigned queues prior to releasing the claims to ensure benefits are being applied per the client’s SPD and client funds are being appropriately managed.
When the Claims Adjustor believes there may be an issue or inconsistency in the interpretation of a Plan as the system is applying benefits, immediately route the claim to the Plan Build/System Configuration Team for resolution.
When the Claims Adjustor is unable to resolve an edit based on the provider selection, the pricing and/or usual and customary discrepancies, immediately route the claim to the Provider Maintenance and/or Pricing teams for resolution.
When the Claims Adjustor is unable to resolve an edit based on the information included with or attached to a claim, appropriately deny the claim for additional information, and generate correspondence to the participant or provider concisely explaining data needs. When such additional data is received, reopen the denied claim, and re-adjudicate based on the information.
Maintain daily, weekly, and monthly required production levels documented in Claims Department Policies and Procedures.
Participation in Departmental quality improvement efforts and bring forward process improvement suggestions that will improve efficiencies; question a process or policy that creates additional steps or work on the Claims Adjustor and suggest an alternative solution.
Processes claims in accordance with established policies and procedures, contacting providers as needed, completing tasks under moderate supervision. Responsible for meeting the production and quality goals determined by the department leadership.
Increased responsibilities, which may include assisting and mentoring less experienced team members, participating in various initiatives or projects within the Claims Delivery Team, documenting processes, performing advanced tasks, supporting high-dollar reviews, and overpayments/refunds.

Requirements

What you’ll need

Prior experience with a highly automated and integrated claims processing system.
Experience working with HealthRules Payer preferred
Knowledgeable about healthcare claims, medical coding, and rules applicable to Benefit Plans.
Strong critical thinking skills and willingness to make independent decisions with little supervision.
Excellent oral and written communication skills.
Proven ability to work in a fast-paced environment, managing multiple issues with pressure of production schedules and deadlines.
Proven ability to work independently for majority of day.
Proficiency in Microsoft Office applications and other web-based software applications.
Ability to learn new proprietary computer systems.
High School diploma or GED required

Benefits

Comp & perks

Offers Equity
Offers Bonus