Client Success Executive – National Accounts

Centivo

Client Success Executive managing strategic, high-visibility employer relationships for Centivo. Driving client satisfaction and long-term retention in the health plan industry.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $115,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary executive point of contact and trusted advisor for a portfolio of large, national self-funded employer clients, owning the overall health, satisfaction, and growth of each relationship.
Build and maintain multi-threaded relationships across client organizations — including C-suite, VP-level HR and Benefits leaders, and Finance stakeholders — through proactive, strategic engagement and a deep understanding of each client’s business priorities.
Engage regularly with brokers, consultants, and benefits advisors aligned to national accounts, serving as a knowledgeable partner who reinforces the value of the Centivo solution at every touchpoint.
Identify and drive opportunities to expand and deepen each client relationship, including increased enrollment, plan design enhancements, geographic growth, and new program adoption.
Champion the client’s voice internally, advocating for their priorities across Centivo’s product, clinical, operations, and executive leadership teams.
Lead the end-to-end renewal strategy for each national account, developing a client-specific approach that demonstrates measurable plan performance, validates savings against benchmarks, and positions Centivo for long-term retention.
Design and deliver executive-level renewal presentations and business reviews that translate complex data — including claims analytics, cost benchmarking, clinical outcomes, and member engagement metrics — into a compelling, consultative narrative tailored to each client’s goals.
Proactively identify and mitigate retention risks well in advance of renewal windows, drawing on stakeholder intelligence, utilization trends, and account health signals.
Act as a strategic consultant to clients evaluating plan design changes, benefit expansions, or program enhancements, providing informed recommendations grounded in Centivo’s data and industry best practices.
Represent the client success experience in finalist presentations and strategic sales pursuits, providing prospective national account clients with confidence in Centivo’s service model.
Orchestrate a seamless, high-touch service experience for national accounts, coordinating across Centivo’s internal teams and vendor ecosystem to ensure exceptional delivery across all plan components — including member engagement, claims operations, PBM, provider network, and reporting.
Establish clear operating rhythms, escalation protocols, and communication standards with each client, ensuring consistent and proactive account management throughout the plan year.
Personally oversee the identification, tracking, and resolution of high-stakes client issues — including claims discrepancies, executive-level member escalations, and provider disputes — mobilizing the right resources and maintaining transparent client communication throughout.
Leverage deep knowledge of self-funded plan administration and health plan operations to educate clients, contextualize plan data, and proactively address questions before they become concerns.
Drive a data-informed account management approach, using plan analytics, population health trends, and benchmarking data to proactively surface insights and shape client conversations.
Oversee the preparation and delivery of customized performance reporting and executive dashboards for national account clients, ensuring that data is presented clearly, accurately, and in a format that informs strategic decisions.
Collaborate with internal analytics, clinical, and product teams to develop account-specific reporting that reflects each client’s defined success metrics and organizational priorities.
Monitor emerging data signals — including high-cost claimants, utilization patterns, and care gap trends — and translate findings into actionable recommendations for plan sponsors.
Serve as an ambassador for Centivo’s brand and mission within each national account, ensuring that the client’s internal teams, employees, and leadership understand the full value of the Centivo solution.
Maintain a deep understanding of the competitive landscape for large, self-funded employers — including alternative funding models, TPA trends, and evolving broker/consultant expectations — to strengthen Centivo’s positioning within your book of business.
Contribute insights from national account relationships to Centivo’s product and market strategy, serving as a key conduit between large client needs and internal roadmap priorities.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience required; advanced degree preferred
10 years of health plan or employee benefits experience, with significant exposure to large, self-funded employer accounts
7 years in a client success, account management, or client-facing consulting role, with demonstrated experience managing national or enterprise-level accounts
Proven track record of retaining and growing complex, high-revenue employer relationships
Deep knowledge of self-funded health plan administration, including TPA operations, plan design, claims management, and benefit program structure
Experience navigating large employer organizations at the executive level, with strong executive presence and the ability to engage C-suite and VP-level stakeholders with credibility and confidence

Benefits

Comp & perks

Offers Equity
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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

self-funded health plan administrationclaims managementplan designbenefit program structuredata analyticspopulation health trendsbenchmarking dataexecutive-level presentationsperformance reportingaccount management

Soft Skills

strategic engagementrelationship buildingclient advocacyconsultative communicationproblem-solvingexecutive presenceproactive account managementcollaborationstakeholder managementnegotiation