Shared Services Visit Notes Manager

CENTERLIGHT

Overseeing timely documentation compliance of clinical visits within Shared Services. Leading operational oversight and quality assurance initiatives for healthcare documentation processes.

Posted 5/31/2026full-timeRemote • Alabama, California, Colorado, Connecticut, Florida, Illinois, Louisiana, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $76,000 - $86,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee the timely collection, completion, accuracy, and compliance of all clinical visit documentation.
Ensure that visit notes meet regulatory standards and are properly downloaded and documented.
Provide overall leadership and operational oversight of the Shared Services Data Quality team.
Monitor daily Visit Notes reports and KPI metrics to track documentation status.
Perform routine quality assurance activities, including audits of documentation and data.
Act as the primary liaison between Shared Services and Provider Relations.
Manage escalated cases, grievances, complaints, and ensure timely investigation and resolution.
Support audit readiness by maintaining accurate documentation records and reports.
Provide coaching, training, and ongoing development for staff to reinforce policies and standards.
Drive continuous process improvement initiatives in collaboration with Quality, Compliance, and IT teams.

Requirements

What you’ll need

Bachelor’s degree in business, health care management, or related field preferred.
Five years’ experience in a managed care healthcare setting, preferable.
Experience with Coding (ICD-10), Authorizations, Call Center setting and provider relations preferable.
One - two (1-2) years’ experience in customer service, quality, and/or auditing experience.
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced environment and meet assigned deadlines.
Excellent organizational skills, accuracy, and attention to detail.
Ability to operate both independently and collaboratively as required.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ICD-10quality assuranceauditingdocumentationdata qualityprocess improvementKPI metricscompliancecustomer servicehealth care management

Soft Skills

leadershipcommunicationorganizational skillsattention to detailindependencecollaborationcoachingtrainingproblem-solvingtime management