Call Center Representative

CENTERLIGHT

Call Center Representative responsible for managing calls and providing customer service in a healthcare setting. Scheduling appointments and assisting patients with inquiries and information.

Posted 5/8/2026full-timeRemote • Alabama, California, Colorado, Connecticut, Florida, Illinois, Louisiana, Massachusetts, New Jersey, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a high volume of inbound and outbound calls
Provide exceptional customer service
Schedule patient appointments accurately using the organization's EMR system
Assist patients in rescheduling or canceling appointments
Verify and update patient demographic and insurance information
Document all patient interactions and maintain accurate call records
Collaborate with clinical staff and other departments to ensure a seamless patient experience
Follow HIPAA regulations to maintain patient confidentiality and data security

Requirements

What you’ll need

Associate degree preferred or equivalent relevant call center years of experience preferred
1 – 2 years experience in customer service, quality, and/or auditing experience
Able to pass a typing test with at least 40 WPM
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Ability to operate both independently and collaboratively as required
Must be Bilingual – Korean

Benefits

Comp & perks

Home Office Equipment Reimbursement after 6 months of continuous employment for approved expenses up to $600
Health insurance
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

EMR systemtyping (40 WPM)customer servicequality auditing

Soft Skills

exceptional customer servicewritten communicationverbal communicationcollaborationindependence

Certifications

Associate degree