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Call Center Specialist
CENTERLIGHT. Manage a high volume of inbound and outbound calls in a timely and professional manner.
About the role
Key responsibilities & impact- Manage a high volume of inbound and outbound calls in a timely and professional manner.
- Provide exceptional customer service and assist patients with accurate information regarding services.
- Schedule patient appointments using the organization's electronic medical record (EMR) system.
- Educate patients on healthcare services, office policies, and available resources.
- Document all patient interactions and maintain accurate call records in the appropriate systems.
- Collaborate with clinical staff, administrative teams, and other departments to ensure a seamless patient experience.
- Follow HIPAA regulations to maintain patient confidentiality and data security.
Requirements
What you’ll need- Associate degree preferred, or equivalent relevant call center years of experience preferred.
- One to two (1-2) years of experience in customer service, quality, and/or auditing.
- Must be bilingual in English and one of the following languages: Spanish, Russian, Chinese, Bengali, Korean, Albanian, or a similar language.
- Able to pass a typing test with at least 40 WPM.
- Excellent written and verbal communication skills.
- Excellent organizational skills, accuracy, and attention to detail.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experiencebilingualtyping (40 WPM)electronic medical record (EMR) systemdocumentationdata securityHIPAA regulations
Soft Skills
communication skillsorganizational skillsattention to detailcollaboration