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CENTERLIGHT

Call Center Specialist

CENTERLIGHT

Call Center Specialist managing high volume patient calls and scheduling in healthcare setting. Delivering customer service and ensuring compliance with healthcare regulations remotely.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $5 - $7 per hourWebsite

About the role

Key responsibilities & impact
  • Manage a high volume of inbound and outbound calls in a timely and professional manner.
  • Provide exceptional customer service and assist patients with accurate information regarding services.
  • Schedule patient appointments using the organization's electronic medical record (EMR) system.
  • Educate patients on healthcare services, office policies, and available resources.
  • Document all patient interactions and maintain accurate call records in the appropriate systems.
  • Collaborate with clinical staff, administrative teams, and other departments to ensure a seamless patient experience.
  • Follow HIPAA regulations to maintain patient confidentiality and data security.

Requirements

What you’ll need
  • Associate degree preferred, or equivalent relevant call center years of experience preferred.
  • One to two (1-2) years of experience in customer service, quality, and/or auditing.
  • Must be bilingual in English and one of the following languages: Spanish, Russian, Chinese, Bengali, Korean, Albanian, or a similar language.
  • Able to pass a typing test with at least 40 WPM.
  • Excellent written and verbal communication skills.
  • Excellent organizational skills, accuracy, and attention to detail.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Benefits

Comp & perks
  • Health insurance
  • Paid time off
  • Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
customer servicecall center experiencebilingualtyping (40 WPM)electronic medical record (EMR) systemdocumentationdata securityHIPAA regulations
Soft Skills
communication skillsorganizational skillsattention to detailcollaboration