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LTSS Service Care Manager – Behavioral Health
Centene CorporationCentene LTSS care manager coordinating behavioral health care plans, referrals, and community services for Kansas members. Field-based role supporting complex populations across the state.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in holistic care management for high-risk members with mental and behavioral health needs, including the development of care plans and coordination of community resources. Proficient in compliance with clinical guidelines and providing education to members and families on healthcare options and benefits.
Highest-signal resume keywords
Licensed Behavioral Health ProfessionalMaster's Degree in Mental Health or Social WorkExperience with Mental/Behavioral Health NeedsHome and Site Visit CoordinationCompliance with Clinical Guidelines
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Care Plan DevelopmentService CoordinationCrisis InterventionMedication MonitoringBehavioral Health TrainingDocumentation in Electronic Care Management SystemAssessment of Member NeedsReferral CoordinationQuality Improvement FeedbackCost-Effective Service Delivery
Soft Skills
AdvocacyCommunicationCollaborationEducationLeadership
Certifications & Qualifications
LMSWLCSWLMFTLMHCLPCRN
Industry Keywords
Population HealthLong-Term Services and Supports (LTSS)SED Waiver ProgramPreventive CareCommunity ResourcesBehavioral Health ComplianceState and Federal GuidelinesMental Health First AidDe-Escalation PracticesActivities of Daily Living
About the role
Key responsibilities & impact- Develop, assess and coordinate holistic care management activities for the Population Health LTSS Care Management team and SED Waiver program
- Evaluate complex, high-risk members with mental/behavioral health needs and recommend plans of care
- Develop or contribute to care plans and service plans
- Act as liaison and member advocate between members/families, physicians, facilities and agencies
- Perform frequent home and/or site visits, once a month or more, to assess needs and collaborate with resources
- Educate members, families and caregivers about preventive care, treatment options, referrals, medications, procedures, provider instructions and healthcare benefits
- Provide subject matter expertise and operational support for behavioral health activities, including crisis calls, mental health first aid training, field safety, de-escalation practices and medication monitoring
- Educate on and coordinate medical, behavioral and social community resources
- Coordinate service authorizations for services such as meals, employment, housing, foster care, transportation and activities of daily living
- Coordinate referrals and help identify accessible providers, specialists and community resources
- Maintain accurate documentation in the electronic care management system and support compliance with clinical, state and federal guidelines
- Provide leadership feedback on opportunities to improve quality of care and cost-effective service delivery
- Perform other assigned duties and comply with all policies and standards
Requirements
What you’ll need- Master's degree in Mental Health or Social Work, or graduation from an Accredited School of Nursing
- 2–4 years of related experience
- For Sunflower plan only: Licensed Behavioral Health Professional or RN based on state contract requirements, e.g., LMSW, LCSW, LMFT, LMHC, LPC, or RN with behavioral health experience
- Experience supporting members with significant mental/behavioral health needs
- Ability to perform frequent home and/or other site visits
- Ability to travel approximately 50% throughout Kansas
- Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Compliance with clinical, state, federal, company policies and standards
Benefits
Comp & perks- Competitive pay
- Health insurance
- 401K plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation