Workforce Scheduling Analyst II

Centene Corporation

Workforce Scheduling Analyst optimizing Centene contact center staffing and schedules. Analyzing workload, forecasts, productivity, and service-level metrics to improve healthcare operations.

Posted 8/31/2026full-timeRemote • California, Florida, Missouri, Montana, Nevada, New York, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $27 - $49 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workforce management, including analyzing contact center workload, developing staffing schedules, and evaluating key performance metrics to optimize resource efficiency. Proficient in making data-driven recommendations and maintaining accurate records related to staffing and scheduling.

Highest-signal resume keywords

Workforce ManagementData AnalysisStaff SchedulingPerformance Metrics EvaluationContact Center Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workload AnalysisScheduling OptimizationForecastingPerformance MetricsData-Driven Recommendations

Soft Skills

Independent Decision MakingTime ManagementPrioritization

Industry Keywords

Contact CenterResource EfficiencyService LevelAverage Speed of AnswerStaff Adherence

About the role

Key responsibilities & impact

Analyze contact center workload to build resourcing and optimize scheduling plans
Develop staffing schedules to maximize resource efficiency and meet customer demand
Analyze contact center volumes, trends, productivities, unexpected absences, schedule deviations, and operational disruptions
Evaluate forecasted workload results to build resourcing and scheduling plans
Analyze centralized versus decentralized queue strategies and their impact on service level, average speed of answer, staff adherence, and staffing plans
Evaluate key performance metrics to identify improvement areas and make data-driven recommendations
Assess contact center staff productivity and prepare feedback for supervisory staff
Maintain accurate records of schedules, time-off requests, and staffing-related information
Ensure scheduled and ad-hoc reports on contact center effectiveness and efficiency
Assist in developing workforce management policies and procedures
Comply with policies and standards and perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree and 2–4 years of related experience
Equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position may be accepted
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Sponsorship and future sponsorship are not available, including H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT
Must be available to work a full-time, 40-hour schedule within operating hours Monday–Saturday, 7:00 AM to 8:00 PM EST
Ability to prioritize, perform independent decision making, and manage time effectively preferred

Benefits

Comp & perks

Health insurance
401K plan
Stock purchase plans
Tuition reimbursement
Paid time off
Holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation