Supervisor, Correspondence

Centene Corporation

Centene healthcare supervisor leading correspondence processing and NCQA compliance. Coaching teams, resolving denial-review issues, and improving quality and timeliness.

Posted 8/27/2026full-timeRemote • Arizona, Florida, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $63,600 - $114,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supervising correspondence processing in compliance with NCQA requirements, while effectively leading a team to enhance performance and quality. Proficient in evaluating team dynamics, onboarding, and implementing process improvements.

Highest-signal resume keywords

NCQA Requirements KnowledgeCorrespondence Drafting And ProcessingDenial Processing And ReviewTeam Performance EvaluationOnboarding And Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Correspondence ProcessingDenial ProcessingPerformance EvaluationProcess ImprovementTeam Supervision

Soft Skills

CoachingGuidanceChange Leadership

Industry Keywords

Contract RequirementsPolicies And ProceduresQuality Assurance

About the role

Key responsibilities & impact

Supervise drafting and processing of correspondence in accordance with NCQA requirements
Supervise day-to-day activities and guide the correspondence team to ensure timely review and processing
Monitor and track correspondence issues and research documentation, processing, and resolution
Provide expert knowledge and guidance for issue resolution and processing
Ensure team compliance with contract requirements, policies, procedures, and performance standards
Identify opportunities for process and quality improvements within denial processing and review
Evaluate team performance and provide feedback on performance, goals, and career milestones
Coach and guide the team to ensure timely documentation and improve correspondence processing and quality
Assist with onboarding, hiring, and training team members
Lead and champion change within scope of responsibility
Perform other duties as assigned
Comply with all policies and standards

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Bachelor's degree and 4+ years of related experience, or equivalent experience acquired through applicable knowledge, duties, scope and skill
Knowledge of National Committee for Quality Assurance (NCQA) requirements
Knowledge of contract requirements, policies, procedures, and performance standards
Experience with correspondence drafting and processing
Experience with denial processing and review processes
Experience evaluating team performance and providing feedback
Experience assisting with onboarding, hiring, and training team members

Benefits

Comp & perks

Health insurance
401K plan
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation