Senior Director, Business Transformation, Appeals & Grievances

Centene Corporation

Senior Director leading business transformation programs impacting healthcare organization. Collaborating with leaders to standardize processes and improve performance across Appeals & Grievances operations.

Posted 6/5/2026full-timeRemote • Kansas, Kentucky, South Dakota, Tennessee • 🇺🇸 United StatesSenior💰 $148,000 - $274,200 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Leads strategic business transformation programs with enterprise impact
Acts as a trusted advisor and strategic partner to Centene leadership
Assists with the business transformation team's strategy, execution/delivery methodology, and realizing business benefits across the enterprise portfolio
Manages a team responsible for adhering to the department's Business Transformation Methodology
Sources talent, coaches, trains, mentors, and provides feedback; conducts annual reviews and all matters required by HR
Leads enterprise-wide transformation initiatives across Appeals & Grievances functions, partnering with senior leaders to standardize processes, drive governance, and improve performance outcomes
Provides forward-thinking leadership to a team of Business Transformation Professionals in guiding the business to achieve operational efficiency
Leverages superior knowledge of healthcare, business improvement/transformation, organization change management, customer experience, and strategy, to develop training and enforcement of the eBT methodology tools and techniques

Requirements

What you’ll need

Bachelor’s degree in related field
9+ years of experience in at least three of the following: process improvement/transformation, business/financial analysis, external consulting/auditing/risk analysis, customer journey/experience, organizational change management, IT solution/architecture, project management
Consulting experience preferred
Experience supporting Appeals functions across enterprise healthcare operations strongly preferred
Demonstrated success building teams or functions in ambiguous, fast-changing environments strongly preferred
Organizational Change Management (PROSCI, Six Sigma CAP, Kotter, Bridge’s Rogers Kubler), CEX, CMMI, Six Sigma, PMP preferred

Benefits

Comp & perks

competitive pay
health insurance
401K and stock purchase plans
tuition reimbursement
paid time off plus holidays
flexible approach to work with remote, hybrid, field or office work schedules

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementbusiness analysisfinancial analysisexternal consultingrisk analysiscustomer experienceorganizational change managementIT solution architectureproject managementbusiness transformation methodology

Soft Skills

leadershipcoachingmentoringteam managementstrategic thinkingcommunicationadaptabilityproblem-solvingcollaborationfeedback provision

Certifications

Bachelor’s degreeSix Sigma CAPPMP