Senior Director, Business Transformation, Appeals & Grievances

Centene Corporation

Senior Director leading business transformation programs impacting healthcare organization. Collaborating with leaders to standardize processes and improve performance across Appeals & Grievances operations.

Posted 6/5/2026full-timeRemote • Kansas, Kentucky, South Dakota, Tennessee • 🇺🇸 United StatesSenior💰 $148,000 - $274,200 per yearWebsite

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Hard Skills

process improvementbusiness analysisfinancial analysisexternal consultingrisk analysiscustomer experienceorganizational change managementIT solution architectureproject managementbusiness transformation methodology

Soft Skills

leadershipcoachingmentoringteam managementstrategic thinkingcommunicationadaptabilityproblem-solvingcollaborationfeedback provision

Tools & Technologies

eBT methodology toolsCEXCMMIPROSCISix SigmaPMPKotterBridge’s Rogers Kubler

Certifications & Qualifications

Bachelor’s degreeSix Sigma CAPPMP

Industry Keywords

healthcarebusiness transformationenterprise operationsAppeals & Grievancesoperational efficiencygovernanceperformance outcomescustomer journey

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Leads strategic business transformation programs with enterprise impact
Acts as a trusted advisor and strategic partner to Centene leadership
Assists with the business transformation team's strategy, execution/delivery methodology, and realizing business benefits across the enterprise portfolio
Manages a team responsible for adhering to the department's Business Transformation Methodology
Sources talent, coaches, trains, mentors, and provides feedback; conducts annual reviews and all matters required by HR
Leads enterprise-wide transformation initiatives across Appeals & Grievances functions, partnering with senior leaders to standardize processes, drive governance, and improve performance outcomes
Provides forward-thinking leadership to a team of Business Transformation Professionals in guiding the business to achieve operational efficiency
Leverages superior knowledge of healthcare, business improvement/transformation, organization change management, customer experience, and strategy, to develop training and enforcement of the eBT methodology tools and techniques

Requirements

What you’ll need

Bachelor’s degree in related field
9+ years of experience in at least three of the following: process improvement/transformation, business/financial analysis, external consulting/auditing/risk analysis, customer journey/experience, organizational change management, IT solution/architecture, project management
Consulting experience preferred
Experience supporting Appeals functions across enterprise healthcare operations strongly preferred
Demonstrated success building teams or functions in ambiguous, fast-changing environments strongly preferred
Organizational Change Management (PROSCI, Six Sigma CAP, Kotter, Bridge’s Rogers Kubler), CEX, CMMI, Six Sigma, PMP preferred

Benefits

Comp & perks

competitive pay
health insurance
401K and stock purchase plans
tuition reimbursement
paid time off plus holidays
flexible approach to work with remote, hybrid, field or office work schedules