Senior Workforce Scheduling Analyst

Centene Corporation

Analyze and optimize scheduling plans to meet business objectives at Centene. Collaborate with management and mentors on performance and staffing requirements.

Posted 5/27/2026full-timeRemote • Florida, Ohio, Virginia • 🇺🇸 United StatesSenior💰 $63,600 - $114,600 per yearWebsite

About the role

Key responsibilities & impact

Analyzes and reviews the contact center's workload to build resourcing and optimize scheduling plans to meet business objectives and goals
Analyzes the effectiveness and complex results of the contact center's schedule and provides scheduling methodology improvements
Participates in and leads meetings with stakeholders to analyze staffing plans and performance
Works closely with management and other stakeholders to understand staffing requirements
Deploys analytical techniques to create optimized schedules that balances business needs with employee preferences
Analyzes contact center patterns, including volumes, trends, and contact center productivities
Mentors and supports other members of the workforce scheduling team
Advises on using a centralized vs. decentralized queue strategy and evaluates how this strategy will impact key performance metrics
Ensures accurate records of contact center staff schedules
Influences changes in policies and procedures for the workforce management unit

Requirements

What you’ll need

Requires a bachelor's degree
4 – 6 years of related experience
Equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future

Benefits

Comp & perks

competitive pay
health insurance
401K and stock purchase plans
tuition reimbursement
paid time off plus holidays
flexible approach to work with remote, hybrid, field or office work schedules

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workload analysisscheduling optimizationstaffing analysisanalytical techniquesperformance metricsscheduling methodologycontact center productivityqueue strategy evaluationpolicy influencerecord keeping

Soft Skills

mentoringstakeholder engagementcommunicationleadershipcollaborationproblem-solvingorganizational skillsinfluencingteam supportanalytical thinking

Certifications

bachelor's degree