Lead Intake & Insurance Verification Coordinator

Centene Corporation

Lead Intake & Insurance Verification Coordinator position at Centene, overseeing insurance verification and managing referral processes. Role requires experience in medical billing and customer support.

Posted 5/6/2026full-timeRemote • Florida • 🇺🇸 United StatesSenior💰 $19 - $33 per hourWebsite

About the role

Key responsibilities & impact

Obtain and verify complete insurance information, including the prior authorization process, copay assistance and coordination of benefits
Assist with managing the work load to ensure that referrals and orders are handled in a timely manner
Monitor each queue through various reports and redistribute work as appropriate
Serve as the point of contact for key physicians’ offices and coordinate referrals with the sales team during insurance verification process
Serve as the point of contact or designated rep for contracted payors
Serve as the point of contact or designated rep for special pharma accounts working with their HUB’s and collecting and documenting pharma-specific data in the system
Obtain and verify insurance eligibility for services provided and document complete information in system
Perform prior authorizations as required by payor source, including procurement of needed documentation by collaborating with physician offices and insurance companies
Collect any clinical information such as lab values, diagnosis codes, etc.
Determine patient’s financial responsibilities as stated by insurance
Configure coordination of benefits information on every referral
Ensure assignment of benefits are obtained and on file for Medicare claims
Bill insurance companies for therapies provided
Document all pertinent communication with patient, physician, insurance company as it may relate to collection procedures
Identify and coordinate patient resources as it pertains to reimbursement, such as copay cards, third party assistance programs, and manufacturer assistance programs
Handle inbound calls from patients, physician offices, and/or insurance companies
Performs other duties as assigned
Complies with all policies and standards

Requirements

What you’ll need

High school diploma or equivalent
3+ years of medical billing, insurance verification experience, call center, and/or previous experience as a lead managing cross functional teams required
Experience with payors and prior authorization requirements

Benefits

Comp & perks

competitive pay
health insurance
401K and stock purchase plans
tuition reimbursement
paid time off plus holidays
flexible approach to work with remote, hybrid, field or office work schedules

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical billinginsurance verificationprior authorizationdocumentationcoordination of benefitsbillingclinical information collectionfinancial responsibility determinationreferral managementdata entry

Soft Skills

communicationorganizationteam managementcollaborationproblem-solvingtime managementcustomer serviceattention to detailadaptabilityleadership

Certifications

high school diplomaequivalent