Bilingual Customer Care Associate

Centene Corporation

Customer Care Associate at Fidelis Care assisting and educating members with inquiries. Responsible for enrolling members and ensuring compliance with company standards while meeting performance metrics.

Posted 4/30/2026full-timeRochester • New York • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $27 per hourWebsite

About the role

Key responsibilities & impact

Assisting members and clients at an assigned Fidelis Care office location
Meeting daily performance standards and customer service standards
Educating and resolving client and member inquiries
Enrolling prospective members and renewing member coverage
Logging every interaction into Salesforce
Complying with all NYSOH Marketing Guidelines and all Fidelis and Centene trainings
Clarifying the customer's complaint and determining the cause of the problem
Developing and maintaining relationships with existing members

Requirements

What you’ll need

High School Diploma or Equivalent Required
Associates Degree or Bachelor’s Degree Preferred
Ability to undergo rigorous internal training and have complete command of the sales process, Fidelis Care products, competitive environment in their region and successfully pass a test (with a minimum 85% score) with no more than 2 attempts
Must be bilingual (Spanish)

Benefits

Comp & perks

competitive pay
health insurance
401K
stock purchase plans
tuition reimbursement
paid time off plus holidays
flexible approach to work with remote, hybrid, field or office work schedules

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceproblem solvingrelationship buildingcommunicationbilingual

Certifications

High School DiplomaAssociates DegreeBachelor’s Degree