Centene Corporation

Business Analyst III – Call Center Operations

Centene Corporation

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $70,100 - $126,200 per year

About the role

  • Perform various analysis and interpretation to link business needs and objectives for assigned function
  • Responsible for monitoring systems, detecting, and managing incidents impacting call center operations
  • Lead bridge calls to facilitate collaboration between IT and business partners to restore services quickly
  • Conduct business impact assessments, supports IVR and telephony platforms, and lead assigned side initiatives to improve detection, response, and overall call center availability
  • Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems
  • Identify and analyze user requirements, procedures, and problems to improve existing processes
  • Perform detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations
  • Identify ways to enhance performance management and operational reports related to new business implementation processes
  • Coordinate with various business units and departments in the development and delivery of training programs
  • Develop, share, and incorporate organizational best practices into business applications
  • Diagnose problems and identify opportunities for process redesign and improvement
  • Formulate and update departmental policies and procedures
  • Serve as the subject matter expert on the assigned function product to ensure operational performance

Requirements

  • Bachelor’s degree in related field or equivalent experience
  • 4+ years of business process analysis experience in healthcare industry and/or customer service or call center functions
  • Experience managing projects with a high reliance on technology
  • Knowledge of data integration, software enhancements/planning and Agile preferred
  • Must be authorized to work in the U.S. without the need for employment-based visa sponsorship
Benefits
  • competitive pay
  • health insurance
  • 401K and stock purchase plans
  • tuition reimbursement
  • paid time off plus holidays
  • flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business process analysisdata analysisuser acceptance testingproject managementdata integrationsoftware enhancementsAgile
Soft Skills
collaborationproblem-solvingcommunicationleadershiporganizational skills