Manages the overall production support team and mentors the team of data engineers.
Supports planning features, measuring outputs, and ensuring quality products.
Lead a Production Support team responsible for monitoring, triaging, and resolving incidents for batch processes across 3 shifts.
Ensure consistent achievement of batch SLAs, timely incident resolution, high-quality service request handling, and accurate team timekeeping.
Serves as the primary escalation point for high-severity issues, ensuring clear communication and coordinated response.
Manages the planning, prioritization, and execution of activities of team of data engineers.
Develops the standards and processes required to ensure the delivery of high-quality data products.
Manages and oversees the automation of key ETL / ELT (Extract / Transform / Load) and quality assurance (in collaboration with the quality engineering team) processes for large volumes of data and migrations of workloads.
Performs and monitors data quality, integrity, standards, master data management.
Allocates available resources to meet operating objectives and provides team leadership, fostering a diverse and inclusive workplace.

Requirements

Requires a Bachelor's degree and 5+ years of related experience.
One or more of the following skills are desired: Knowledge of Agile Software Development; Scrum (Software Development); Technical Support
Knowledge of Extract Transform Load (ETL); SQL (Programming Language)
Knowledge of Other: relational and non-relational databases, Cloud-based data processes, and business intelligence
Experience in performing and monitoring enterprise level data governance, integrity, quality, managing master data, moving data between databases, providing metadata strategy, and business intelligence/analytics

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ETLELTSQLdata governancedata qualitymaster data managementbusiness intelligenceAgile Software DevelopmentScrumtechnical support

Soft Skills

team leadershipmentoringcommunicationplanningprioritizationproblem-solvingcollaborationresource allocationfostering diversityinclusive workplace

Certifications

Bachelor's degree