Lead Contact Center Systems Analyst
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Montana • United States
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Salary
💰 $87,000 - $161,300 per year
Job Level
About the role
- Oversees the collection, analyzing, and monitoring of contact center activity data to recommend technology system improvements
- Ensures contact center systems are working efficiently and effectively while developing future solutions
- Oversees the effort in the implementation process and overall solution design
- Provides insight and guidance in analyzing, evaluating, and developing specifications and/or requirements of system
- Monitors ongoing process improvements, enhancements, and technology upgrades
- Oversees data analysis, user acceptance testing, and root cause process assessments
- Identifies opportunities based on insights synthesized from available reports and prior experience
- Prioritizes mitigation of system issues and process improvement with senior management
- Oversees implementation of business requirements into application definitions, workflows, business processes, and solutions
- Validates training material accurately reflect new features and system upgrades
- Reviews and refines user manuals and documentation on program development, logic, and coding
- Leads implementation of best practices for scalability, supportability, maintenance, and system performance
Requirements
- Requires a Bachelor's degree
- 5 – 7 years of related experience
- Equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisuser acceptance testingsystem designprocess improvementtechnology upgradesbusiness requirementsworkflow developmentprogram developmentcodingbest practices
Soft skills
leadershipcommunicationproblem-solvinganalytical thinkingcollaborationinsight generationprioritizationguidancemonitoringrefinement
Certifications
Bachelor's degree